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Customer Service Representative

4 months ago

Virginia Beach, United States TDI LLC Full time
Job DescriptionJob DescriptionMSP is a leading force in the industry, providing organizations with tangible physical branded merchandise (product, print, and point of sale) as well as marketing outlets to distribute that merchandise (ecommerce stores, fulfillment, direct mail and kitting). The impact? Increased brand exposure and streamlined operational efficiencies while saving on costs.

We're currently growing our team and need to add a Customer Service Representative to support Sales and Purchasing in a way that elevates and exceeds the customer expectations. 

This is an in-office position located in VA Beach, VA.

Key Responsibilities:
  • Work within appropriate systems to manage orders within 24 hours
  • Communicate and escalate order issues before problems occur
  • Develop and cultivate partnerships with proactive support and personal attention
  • Generate backorders as needed
  • Ensure process is following according to SOPs
  • Properly schedule follow-up dates for special action or delayed orders to ensure on-time shipment and thoroughly communicate actions and next steps in job tracker
  • Ensure Job Tracker follow-ups are completed daily
  • Process vendor acknowledgements/proofs on same day received
  • Additional duties as assigned
Qualifications:
  • Strong working knowledge of products and suppliers
  • Effectively build and maintain relationships and communicate with internal sales team, suppliers, and clients
  • Excellent phone presence and ability to provide strong customer service via phone, chat, and email
  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail, able to set priorities, be responsive to customer needs in a timely manner, and meet critical deadlines
  • Positive attitude and willingness to learn and adapt in a fast-paced environment
  • Detail-oriented with a proactive approach to identifying and resolving issues
  • Ability to work independently and as an effective member of a team

Benefits:
  • Competitive salary depending on experience
  • Medical, dental, disability and life insurances
  • Retirement savings plan
  • Paid time off and holidays
  • Fun and supportive work environment with opportunities for advancement

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