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Bilingual Office Coordinator

2 months ago

Denver, United States Community Economic Defense Project Full time
Job DescriptionJob DescriptionSalary: $60,000

About the Community Economic Defense Project (CEDP) & CED Law 


Our Mission

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever-evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive. 


Our Organization

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit. Launched in 2020 as the COVID-19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a “one-stop-shop” approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing-insecure families and uses a variety of tools to keep them housed. 


Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy-experts, organizers, and technologists to serve our clients. In the previous two years, we have distributed more than $100 million in aid and served more than 40,000 Coloradans. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life-saving medication cheaper.  CEDP’s model has been cited as a best practice by White House, HUD, the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long-term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy. 


More about the Role:

We're in search of a Bilingual Office Coordinator to work out of our Denver office, where you'll oversee the front desk and serve as the welcoming face of CEDP to our clients, staff, partners, and vendors. We need someone who can seamlessly blend a warm and friendly attitude with everyone who comes into the office.


In this role you will:

  • Welcome and assist guests and clients, address their questions, and handle concerns or complaints effectively.
  • Ensure smooth access to the lobby for both visitors and staff.
  • Conduct basic client intakes in person and organize staff to provide services.
  • Learn about all programs at CEDP and be able to effectively refer clients to each.
  • Handle incoming mail by sorting and forwarding items as needed.
  • Coordinate the setup and teardown of office events.


Position Requirements:

  • A minimum of two to three years of experience as a front desk representative, customer service agent, or relevant position
  • Ability to be in-person in CEDP’s Denver office Monday through Friday, 8:30am-5pm 
  • A background working with diverse communities, particularly with clients experiencing traumatic events
  • Proven ability to provide positive client services
  • Fantastic organizational skills and ability to self-manage and prioritize a complex workload with rapidly changing demands
  • Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies
  • A self-starter, with proven ability to identify, propose, and implement process improvements
  • Proficiency in Microsoft Office and Google Suite and familiarity with office machines (e.g. printer)
  • Brilliant written and verbal communication skills
  • Ability to develop, implement, and manage office standards and policies
  • Bilingual (Spanish/English) required 


Additional Details: 

  • Candidates must reside in Colorado. The position includes competitive pay, flexible time off, benefits package (including medical, dental, vision), and 401k.
  • A competitive base salary of $60,000 a year
  • Applications will be reviewed on a rolling basis but must be received by September 13, 2024
  • The estimated time to complete the recruitment process will be by September 20, 2024
  • All employees at CEDP & CED Law are expected to maintain current vaccination status in keeping with CDC recommendations.
  • CEDP is an equal opportunity employer, committed to creating an inclusive environment for all employees. Employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.