Front Desk Lead

1 week ago

West Yarmouth, United States Ophthalmic Consultants of Boston Full time
Job DescriptionJob Description

Are you a team player, energized by superb patient care and impressed by efficient operations of a world-class health care provider? Would you like a career that will fuel your passion and offer growth opportunities? We are looking for highly motivated individuals who thrive in a fast-paced environment and have a passion for providing outstanding customer service We are currently looking for Front Desk Lead for our West Yarmouth office with travel to Falmouth and Sandwich as needed. The schedule is Monday Through Friday 8-4:00PM.  

Ophthalmic Consultants of Boston (OCB) is a world-renown provider of eye care services.  Over the years we have trained hundreds of curious and capable individuals to become subject matter experts in the field of Ophthalmic services.  Our professionals have grown their careers within our practice and beyond. We are excited and ready to help other professionals grow their careers. Can we help you with yours?

The Front Desk Lead will be responsible for upholding OCB values of outstanding patient care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility.

Summary of Responsibilities: 

Exercises general supervision over front desk staff and performs daily front desk activities.  Works with management, clinical, physicians and administrative staff to ensure that organization policies and workflows are followed. Responsible for the smooth and efficient operation of the front desk assuring patient needs are anticipated, addressed, and managed in a timely and appropriate fashion.
 

Examples of Duties:

  • Oversees the entire front desk process and staff.  This includes patient check-in/check-out, patient registration, insurance updates and scheduling appointments. 
  • Responsible for the day-to-day duties of front desk and concierge staff.  This includes adjusting lunches and seating arrangements to accommodate the patient’s volume and flow.
  • Assists Revenue Cycle Supervisor or Regional Business Manager in training or mentor of assigned staff and direct liaison between FD staff and management.
  • Communicating to staff any work-related issues that may arise daily (i.e., problems with registrations, not checking patients into the system, not scheduling appointments properly...)
  • Mentors and develops skills of FD staff; assigns duties to manage patient schedules (DARS); ensuring that all patient appointments are reviewed and prepped accordingly.
  • Helps staff to determine appropriate copay amounts owed, coverage benefits, restricted plans and in/out of network benefits to determine patient responsibility/coverage; to ensure that OCB meets all payers’ regulatory requirements.
  • Ensures proper training for all new front desk employees as well as on-going training as necessary for current staff members.
  • Help lead the FD staff to optimize staff productivity and service; resolve workplace problems of team and processes.
  • Promotes a strong productive team environment; is a role model; creates a lead by example role model characterized by honesty, trust, respect, and open communication.   

Education and Experience: 
 

  • 2-3 years of medical front office experience preferred.
  • 2-3 years Supervisory/training experience preferred.
  • High school diploma or equivalent required.
  • Associate or bachelor’s degree preferred.
  • Knowledge of insurance and billing software
  • Understanding of insurance and billing practices
  • Electronic medical record (Epic highly preferred), computer software applications experience
  • Demonstrated experience prioritizing and multitasking in fast paced environment.
  • Exceptional leadership and customer service skills

OCB offers industry leading benefits including:

  • Medical & dental insurance (starts on the 1st day of employment)
  • 401(k) plan with Company match
  • Company paid Life Insurance
  • Company paid Long Term Disability
  • Eye care discounts
  • Generous Paid Time Off and Paid Holidays

To learn more about OCB, please visit our website at www.eyeboston.com

Powered by JazzHR

9xZdZFH5Yj

  • Front Desk Representative

    1 month ago

    West Yarmouth, United States Ophthalmic Consultants Of Boston Full time

    Ophthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our West Yarmouth , Sandwich and Falmouth offices- Monday through Friday.Responsibilities: ...

  • Front Desk Representative

    1 week ago

    West Yarmouth, United States Ophthalmic Consultants of Boston Full time

    Job DescriptionJob DescriptionOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our West Yarmouth , Sandwich and Falmouth offices- Monday...

  • Front Desk Representative

    1 month ago

    West Yarmouth, United States Ophthalmic Consultants of Boston Full time

    Job DescriptionJob DescriptionOphthalmic Consultants of Boston is seeking a Front Desk Representative to join our team. Must be a dependable and motivated team player who is professional, organized, and enjoys working in a fast-paced medical environment. This person would be scheduled to work in our West Yarmouth , Sandwich and Falmouth offices- Monday...

  • Front Desk Team Lead

    3 days ago

    West Glacier, Montana, United States Pursuit Collection Full time

    Job SummaryWe are seeking a highly motivated and experienced Front Desk Team Lead to join our team at Pursuit Collection. As a key member of our front desk operations, you will be responsible for leading our team in providing exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesLead Front Desk Operations: Assist...

  • Front Desk Representative

    15 hours ago

    West Yarmouth, Massachusetts, United States Ophthalmic Consultants Of Boston Full time

    Job SummaryOphthalmic Consultants of Boston is seeking a highly skilled and detail-oriented Front Desk Representative to provide exceptional patient care and administrative support in our medical offices.Key ResponsibilitiesPatient Check-in and Check-out: Ensure efficient and accurate processing of patient information, including demographic and financial...

  • Front Desk Representative

    1 week ago

    West Yarmouth, Massachusetts, United States Ophthalmic Consultants of Boston Full time

    Job SummaryOphthalmic Consultants of Boston is seeking a highly skilled and detail-oriented Front Desk Representative to provide exceptional patient care and administrative support in our medical offices.Key ResponsibilitiesPatient Check-in and Check-out: Ensure accurate and efficient processing of patient information, including demographic and financial...

  • Front Desk Supervisor

    2 weeks ago

    West Columbia, United States Hilton Columbia Center Full time

    Hilton Columbia Center is looking for a customer-focused, energetic leader who is ready to take their career to the next level as our new Front Desk Supervisor. In this role, you’ll have the ability to lead and grow our front desk operations by training, coaching, and mentoring the front desk staff enabling them to provide outstanding guest experiences. If...

  • Front Desk Supervisor

    1 day ago

    West Des Moines, United States Arbor Lodging Management Full time

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and...

  • Front Desk Agent

    2 months ago

    West Dover, United States Mount Snow Resort Full time

    As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upwa Front Desk, Agent, Hotel

  • Front Desk Supervisor

    4 months ago

    West Columbia, United States Muv Fitness - South Carolina Full time

    Job DescriptionJob DescriptionCome join our West Columbia Team! This is a full-time position with benefits.In the Front Desk Supervisor role, you will oversee the daily operations of the front desk. You will provide assistance to members along with inquiries about the gym operations, policies and other administrative duties.Major job responsibilities:Oversee...

  • Front Desk Supervisor

    3 weeks ago

    Key West, United States The Capitana Full time

    Job DescriptionJob DescriptionWe are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each...

  • Front Desk Supervisor

    3 weeks ago

    Key West, United States The Capitana Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the...

  • Front Desk Agent

    3 months ago

    West Des Moines, United States Arbor Lodging Management Full time

    ** Front Desk Agent** **Job Category****:** Front Desk **Requisition Number****:** FRONT01531 Showing 1 location **Job Details** **Description** Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton,...

  • Front Desk Agent

    1 month ago

    West Hollywood, United States Accor North America Full time

    Under the general guidance of the Front Office Manager and/or Assistant Front Office Manager, a Front Desk Agent is responsible for performing all duties connected with arriving and in-house guests. They ensure that all regular and VIP guests receive Front Desk, Agent, Guest Service, Office Manager, Hospitality, Hotel

  • Front Desk Coordinator

    2 months ago

    South Yarmouth, United States Dental365 Full time

    Job DescriptionJob DescriptionJoin the future of dentistry, led by dentistsAt Dental365, we're reshaping the way patients experience dental care. By placing patients and providers at the core of our approach, we're breaking new ground in the world of dentistry. Since our inception in 2014, we've touched the lives of hundreds of thousands of...

  • Front Desk Representative

    15 hours ago

    West Hollywood, United States AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AccorHotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest arrivals and departures, ensuring a...

  • Front Desk Associate

    9 hours ago

    West Palm Beach, Florida, United States Crunch Fitness - CR Holdings Full time

    Job OverviewAt Crunch Fitness - CR Holdings, we are seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and promoting our fitness services.Key ResponsibilitiesProvide exceptional...

  • Front Desk Manager

    3 days ago

    Key West, Florida, United States The Capitana Full time

    Job SummaryThe Capitana is seeking a highly organized and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and training new team members.Key ResponsibilitiesGuest Services: Greet guests upon arrival, make them...

  • Front Desk Manager

    23 hours ago

    Key West, Florida, United States The Capitana Full time

    Job SummaryThe Capitana is seeking a highly organized and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and training new team members.Key ResponsibilitiesGuest Services: Greet guests upon arrival, make them...

  • Front Desk Receptionist

    1 week ago

    West Columbia, United States ExecuSource Full time

    Job Title- industry/key words/software etc. (ex. Front Desk Receptionist Medical Field Location: Columbia, SC Pay: $16-20/hr + bonuses and perks Schedule: Mon-Fri Our client is a stable and growing practice and is seeking an experienced Front Desk Recrptionist to join their team. What you get to do: Answer phones and check voice mail Scheduling appointments...