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RETAIL OPERATIONS COACH

3 months ago

Indianapolis, United States Stock Yards Bank and Trust Full time
Job DescriptionJob Description

As a Retail Operations Coach, your day will be filled with opportunities to provide in branch coaching and support. Ensure employees understand and achieve operational standards.

Responsibilities

Daily responsibilities include, but are not limited to, the following:

  • Spend 80% of time in branches to provide operational support and guidance
  • Coach to operational success as measured by branch audits and
  • Review branch adherence to policies and procedures
  • Recommend changes to policies and procedures as needed
  • Assist with the onboarding of new Retail employees and provide supplemental training
  • Assist in the development of various meetings and training sessions
  • Conduct reviews of Branch physical appearance and marketing materials
  • Coach to avoiding and clearing CIS exceptions
  • Review Deposit Hold and Currency Transaction Accuracy
  • Focus on Fraud Prevention in Branch Offices
  • Primary retail support for new Branch builds, System conversions and bank acquisitions.
  • Perform Branch Cash Audits

  • Other duties as assigned

Job Requirements

The successful candidate will have the following qualifications:

  • High School Diploma or equivalent. College degree preferred

  • Minimum 5 years Retail Banking Experience required

  • Professional appearance and demeanor

  • Strong interpersonal skills

  • Professional communication (both written and verbal)

  • Ability to handle multiple projects at one time

  • Must be comfortable speaking in front of groups and having developmental conversations

Benefits

  • 401(k) with a company match of up to 6%
  • ESOP employer match
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Cancer / Disease insurance
  • Accident insurance
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Bank paid Life / AD& D insurance
  • Voluntary Life / AD&D insurance
  • Bank paid Short-Term and Long-Term Disability insurance
  • Employee Stock Purchase Plan
  • Employee Assistance Program

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. Requires frequent visits to branches and outer markets.