Patient Services Representative

4 months ago

Northbrook, United States Advent Full time

Job Type Full-timeDescriptionEnvision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We're not what you typically find in healthcare. We're proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we're not for everyone and don't claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way - together - and always keep our patients at the forefront.Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.How you will make an impact as a Patient Services Representative:The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journeyGreet patients and accurately checks patients into EHR using established patient registration check-in protocolsOrder Sleep Study device utilizing systemUpload sleep study reports into systemReview of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chartSchedule patient appointmentsAnswer call center calls to provide overflow coverage as necessaryOwns opening of clinic and closing of clinic per established guidelinesResponsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily scheduleOrder medical supplies and pharmaceuticals as needed, per established protocolCrosstrain as a Care Coordinator or Medical Assistant (dependent on clinic needs)What we're looking for in a Patient Services Representative:Prior medical experience preferredProven ability to independently apply best practices in time managementProven ability to multitask in a fast paced environmentPrior experience and/or desire to work in a role held accountable to quality performance metricsStrong customer service focusSolid technology skills including Outlook, Word, Excel, Electronic Health RecordsGreat attention-to-detail and accuracy in workSolution oriented problem solverStrong work ethic, commitment to teamwork, positive attitude/willingness to get the job doneWhy you should choose ADVENT:Culture that embraces being kind, is solutions minded, and encourages you to ask questions16+ days of PTO (prorated your first year based on start date) & holiday payMedical, dental, and vision insurance with generous employer paid HRA account401k contributionConvenient Monday - Friday schedule, hours between 8am-4:30pm - enjoy weekends and evenings for yourself ADVENT Careers Page

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