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US Customer Service Manager
3 months ago
Porvair Filtration Group is an innovative, rapidly growing, global leader in the development and supply of materials and products for applications in filtration and separation.
We are always looking to employ talented people across a diverse range of disciplines directly associated with the design and manufacture of filtration and separation equipment, as well as essential professionals to support the business.
Here at Porvair you can expect a career full of challenges, responsibilities and rewards, within a company dedicated to working together to provide the best solutions for our customers. Whether you're a recent graduate or an experienced professional, we are committed to investing in you to enable you to reach your full potential.
We are currently hiring for a US Customer Service Manager in our Ashland location. This position will manage a team of customer service representatives and ensures service levels are met or exceeded across all three PFG Inc. sites across the United States.
Duties / Responsibilities
- Lead and manage the customer service team to ensure customer requirements are understood, processed, and communicated accurately and in a timely manner.
- Build strong relationships with the customer base.
- Establish and enforce efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
- Act as liaison between the sales team and the customer service team.
- Provide direction, training, performance management, and career development to direct reports.
- Monitor and measure service metrics and utilize them to develop standards, improvements, and/or changes to processes.
- Ensure all project/department milestones and goals are met.
Qualifications / Training Required
- Minimum 10 years of customer service leadership experience, preferably in a multi-site manufactured product environment where some direct reports work remotely.
- Ability to interpret technical requirements of customer orders.
- Superb skills in people management, communication, team building, and conflict resolution.
- Excellent verbal & written communication skills.
- Familiarity with ERP systems and standard MS Office software applications.
- High level of emotional intelligence, problem-solving and decision-making skills.
- Ability to manage multiple priorities with limited direction.
- Candidate should display a high level of enthusiasm, motivation, ambition and have a real passion for their work.
We offer a comprehensive benefits package with a 401k match, as well as a safe and clean working environment. Come and join our great team
