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Customer Service Advisor

2 months ago

Ashland, Wisconsin, United States Mataga Automotive, Inc. Full time

Join Our Team at Mataga Automotive, Inc.

The automotive industry is evolving, and we are seeking innovative individuals to help us drive this change. At Mataga Automotive, Inc., we value talent and dedication, and we provide a supportive environment where you can thrive.

Position Overview:

As a Customer Relations Representative, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to engage with clients, understand their needs, and provide exceptional service throughout their experience with us.

Key Responsibilities:

  • Engage with customers to identify their specific requirements and offer tailored solutions.
  • Maintain a thorough understanding of our product offerings and industry trends.
  • Facilitate test drives and showcase the features of our vehicles.
  • Prepare quotes and clarify financing options for both new and pre-owned vehicles.
  • Follow up with potential and existing customers to ensure satisfaction and foster long-term relationships.
  • Utilize our Customer Relationship Management (CRM) system to track interactions and manage leads effectively.

Qualifications:

  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Prior experience in customer service or sales is preferred.
  • Proficient in using computer applications, including Microsoft Office and CRM software.
  • Valid driver's license.

What We Offer:

  • Competitive salary based on experience and performance.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company contributions.
  • Paid training and opportunities for professional development.
  • Employee discounts on vehicle purchases and leases.

At Mataga Automotive, Inc., we are committed to creating a diverse workforce and fostering an inclusive environment. We look forward to welcoming passionate individuals who are eager to contribute to our success.