Customer Service Manager Trainee

7 days ago

Ashland, Pennsylvania, United States Hannaford Supermarkets Full time
Job Summary

Hannaford Supermarkets is seeking a highly motivated and detail-oriented Customer Service Manager Trainee to join our team. As a key member of our management team, you will be responsible for leading and directing others, developing product knowledge, and ensuring exceptional customer service.

Key Responsibilities
  • Observe and follow all company policies and standard practices.
  • Manage department operations in accordance with established department standard practices.
  • Maintain a neat and well-groomed personal appearance at all times.
  • Actively recognize and coach associates to deliver great service.
  • Understand and use company tools such as financial reports, scheduling, productivity, ordering, and business information systems.
  • Maintain solid communication in the department, with the store manager, and throughout the organization.
  • Maintain merchandising techniques and layouts consistent with company standards.
  • Maintain department compliance with pricing and coding policy.
  • Work within company management planning (MPP) guidelines to maintain productivity.
  • Support company safety standards.
Requirements
  • Ability to lead and direct others.
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Good interpersonal skills and desire to work in a team environment.
  • Must meet minimum age requirements to comply with company policy.
  • Effective communication and customer service skills.
Physical Requirements
  • Lift cases or packages of products weighing 1-40 lb. frequently and 100 lb. on occasion.
  • Meet established volume activity standards.
  • Stand or walk 100% of the time.
  • Perform repetitive grasping, twisting, reaching, and hand/arm motions.
  • Be able to handle a variety of substances associated with cleaning and packaging materials.
  • Use hands continuously to feel objects, and use tools and equipment to cut and prepare products.
  • Frequent bending.
Preferred Requirements
  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
  • Direct work flow of assigned department associates.
  • Ensure product produced meets company standards.
  • Oversee the assigned areas including rotation of all products.
  • Process administrative paperwork and maintain accurate department records.
  • Order and maintain inventory control in order to maximize sales and limit shrink issues.
  • Use good judgment in the delegation, assignment, and follow-up required for efficient performance of the department.
  • Maintain effectiveness of department's staffing, scheduling, and financial results.
  • Wash, rinse, and sanitize equipment as outlined by company practices.
Equal Opportunity Employer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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