Customer Service Specialist

4 months ago

Ashland, United States PermaTreat Full time

** Customer Service Specialist**

**Job Category****:** Customer Service **Requisition Number****:** PERV718689 Showing 1 location **Job Details**

**Description**

**At PermaTreat, our purpose is to help protect the world where we live, work, and play.**

Our **Customer Specialists** are committed to this purpose.

Our **Customer Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At PermaTreat, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career.

**The Successful Customer Service Specialist Will . . .**

* Receive incoming phone leads

* Determine if pest control service can be sold over the phone

* Make telephone sales presentation

* Record all leads at the time of the call

* Set appointments for outside sales inspectors

* Solicit and sell residential and commercial pest control

***If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider* *this role as a part of our branch team***

**We Offer**

* Competitive hourly pay

* Comprehensive benefits package including medical, dental, vision, maternity & life Insurance

* 401(k) plan with company match, employee stock purchase plan

* Paid vacation, holidays, and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

* Quality, comprehensive training programs

* Founded in 1967, PermaTreat is a Central and Northern Virginia residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

* The Pest Management Industry is growing and is a recession resistant line of business

* PermaTreat is financially stable and growing as a subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

**Skills**

**Required**

**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Experience**

**Required**

**1 year:** Proficiency in MS Outlook, Word and Excel

**2 years:** Proven customer service experience

**Preferred**

**Less than 1 year:** Scheduling or dispatch experience in a service industry a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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