Bilingual (French) Implementation Training Specialist

2 months ago

Chicago, United States Keeper Security, Inc. Full time
Job DescriptionJob Description

Keeper is hiring a motivated and passionate Bilingual (French) Implementation Training Specialist to join an expanding team within our B2B Support, EMEA division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

The Bilingual (French) Implementation Training Specialist is responsible for delivering training programs and materials aimed at educating business customers and partners on the functionalities, features, and best practices related to our Keeper services. The Training Specialist will lend a hand in designing and creating new training modules, along with ensuring that we are consistently updating to best practices. The goal is to ensure customers and partners can effectively utilize the software to drive business success.

Responsibilities

  • Conduct training sessions for customers to ensure they are proficient in using our products and can maximize their benefits while tailoring training content to different audience types and skill levels.
  • Help create engaging and effective training materials, including guides, videos, webinars, and other resources to facilitate learning.
  • Conduct training sessions, workshops, and webinars virtually, providing guidance on software usage, customization, and optimization. Ensure interactive and participatory training sessions that encourage questions, discussions, and hands-on experience.
  • Engage with customers to assess training needs, gather feedback, and continuously improve Keeper training programs and materials. Offer post-training support and follow-up sessions to address questions, provide clarifications, ensure successful adoption and gather feedback to improve the functionality and usability of our solutions.
  • Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each training.
  • Maintain an organized repository of training materials and resources for easy access and reference. Collaborate with internal teams to share knowledge and insights gained from training sessions, aiding in product enhancements and customer support.

Requirements

  • 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment
  • Must be able to work in the Irish Standard Time Zone
  • Strong understanding of SaaS products and technologies
  • Excellent communication and presentation skills
  • Ability to adapt training content to varying audience needs and skill levels
  • Exceptional organizational and project management skills
  • Experience with Google docs and MS-office tools
  • Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team, across global regions and time zones
  • Bilingual fluency, ability to write, read, and speak both English and French

Preferred Qualifications:

  • Bachelor's degree or equivalent work experience
  • Experience in SaaS deployment with security software experience preferred
  • Basic Salesforce experience is ideal
  • Monday.com Project Management experience a plus

Benefits

    • Medical, Dental & Vision (inclusive of domestic partnerships)
    • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
    • Voluntary Short/Long Term Disability Insurance
    • 401K (Roth/Traditional)
    • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


  • Bilingual (French) Implementation Training Specialist

    2 months ago

    Chicago, United States Keeper Security, Inc. Full time

    Keeper is hiring a motivated and passionate Bilingual (French) Implementation Training Specialist to join an expanding team within our B2B Support, EMEA division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area!Keeper’s cybersecurity software is...

  • French-speaking Implementation Training Specialist

    6 days ago

    Chicago, Illinois, United States Keeper Security, Inc. Full time

    Company OverviewKeeper Security, Inc. is a leader in cybersecurity solutions, trusted by millions of individuals and organizations worldwide. Our innovative software is designed to protect users across various devices, ensuring top-notch security through our zero-trust and zero-knowledge framework.Position SummaryThe French-speaking Implementation Training...

  • Customer Technical Support Specialist I

    2 weeks ago

    Chicago, United States STERIS Full time

    The Technical Support Specialist- Software Integration provides technical support to Customers, Partners and the Field Service Team to drive complete resolution of first responder and moderately complex issues, along with providing Part Identificatio Technical Support, Support Specialist, Technical, Field Technician, French, Bilingual, Manufacturing,...

  • Customer Service- French

    1 week ago

    North Chicago, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service- French Contract: Abbott Park, Illinois, US Salary: $22.00 Per Hour Job Code: 353266 End Date: 2024-09-28 Days Left: 26 days, 3 hours left Apply Job Summary: We are seeking a dedicated and reliable Bilingual Customer Service Representative (French) to join our team. In this role, you...

  • Customer Service Representative

    6 days ago

    North Chicago, Illinois, United States Collabera Full time

    About the RoleWe are seeking a dedicated and reliable Bilingual Customer Service Representative (French) to join our team at Collabera.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide support to our Canadian employees while utilizing their native French-speaking skills.Key ResponsibilitiesComplete a comprehensive...

  • Customer Service II

    1 week ago

    North Chicago, United States Blue Star Partners, LLC Full time

    Job Title: Customer Service II Bilingual (French) Location: Abbott Park, IL Onsite Local candidates only Period: 09/30/2024 to 10/30/2024 - possibility of extension or hire Hours/Week: 40 hours - hours over 40 will be paid at time and a half Rate: $22/hour Contract Type: W-2 only Scope of Services: The Customer Service Representative will be responsible...

  • French Language Customer Service Agent

    3 days ago

    North Chicago, Illinois, United States Collabera Full time

    Job SummaryWe are seeking a dedicated and reliable Bilingual Customer Service Representative (French) to join our team at Collabera. In this role, you will provide support to our Canadian employees while utilizing your native French-speaking skills.Key ResponsibilitiesComplete a comprehensive training program to develop your skills and knowledge.Provide...

  • Bilingual Customer Support Specialist

    1 week ago

    Chicago, Illinois, United States Midtown Athletic Club Full time

    Midtown Athletic Club is seeking a Bilingual Customer Support Specialist (French-speaking) to manage client inquiries and oversee the technical aspects of our customer service operations. This role is integral to our mission of providing exceptional service and is based out of our headquarters.Availability:Flexible scheduling options, including evenings,...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Midtown Athletic Club Full time

    Midtown Athletic Club is seeking a Bilingual Customer Support Specialist (French-speaking) to address customer inquiries and manage the technical elements of our service. This role is pivotal in ensuring a seamless experience for our members.Availability:Flexible scheduling options (including evenings, weekends, and some holidays)About Midtown Athletic...

  • Spanish Teacher

    2 weeks ago

    Chicago, United States Fayo Bilingual Training Institute Part time $30 - $35

    Job DescriptionJob DescriptionImmediate Hire!!We are seeking bilingual candidates (Spanish) who are looking for opportunities in the classroom environment or need a part-time job in our World Language Education program for children (pre-K-school age) with Fayo Bilingual Training Institute. www.fayobilingual.com.We are able to offer 15 hours a week M-F with a...

  • Bilingual Senior Learning and Development Consultant

    2 months ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is partnered with a Global Manufacturing Company searching for their next Bilingual Senior Learning and Development Consultant with native bilingual capabilities in either Spanish, German, Italian or French. This individual must be able to present and speak in front of crowds in one of the listed languages. We are seeking a highly motivated...

  • Technical Support Specialist: French/English

    13 hours ago

    Chicago, Illinois, United States Interactive Brokers Full time

    Job DescriptionRole SummaryWe are seeking a highly skilled Technical Support Specialist to join our Client Technical Support team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their technical issues are resolved promptly and efficiently.Key ResponsibilitiesClient Support: Provide...

  • Bilingual Communications Specialist

    3 days ago

    Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryWe are seeking a highly skilled and bilingual professional to join our team as a Bilingual Communications Specialist. This role will be responsible for developing and implementing effective communication strategies to engage with Spanish-speaking residents of the service area.Key ResponsibilitiesDevelop and Write Public Information Materials:...

  • Social Impact Associate

    4 weeks ago

    Chicago, United States Impact Genome Full time

    Job DescriptionJob DescriptionDescription:Company BackgroundImpact Genome (IG), and our sector-first Impact Genome Registry (IGR), standardizes and verifies the annual impact of nonprofits, NGOs, government programs, and social enterprises. We seek to address a primary challenge in the social sector – the lack of consistent data or modern tools for...

  • School Psychologist

    2 days ago

    Chicago, Illinois, United States Bilingual Therapies Full time

    Job OverviewBilingual Therapies is seeking a highly skilled School Psychologist to join our team in a school district in the Chicago area.Key ResponsibilitiesConduct Functional Behavioral Analyses (FBAs) to identify and address student behavioral challengesDevelop and implement Behavioral Intervention Plans (BIPs) to support student successEnsure accurate...

  • Bilingual Support Specialist

    2 weeks ago

    Chicago, Illinois, United States National Youth Advocate Program Full time

    About UsThe National Youth Advocate Program has been dedicated to serving communities and clients since its inception. Our continuous growth enables us to innovate and expand our programs to meet the evolving needs of those we assist.We provide tailored services for families and individuals across four key areas: - Prevention/Intervention - Positive Youth...

  • Bilingual Recruiter

    3 weeks ago

    Chicago, United States The LaSalle Group Full time

    We are looking for an enthusiastic and skilled Bilingual Recruiter & Onboarding Specialist to support our client's hiring efforts and help them attract top talent to advance their mission. The ideal candidate will be fluent in both Spanish/Arabic and English and possess a strong background in recruitment, ideally within a non-profit setting. The Bilingual...

  • Bilingual School Speech Therapist

    5 days ago

    Chicago, Illinois, United States Soliant Full time

    Soliant Health is seeking a highly skilled Bilingual Speech Language Pathologist (SLP) to work in a school setting in the Chicago area.Key Responsibilities:Provide speech therapy services to students with diverse linguistic backgroundsDevelop and implement Individualized Education Programs (IEPs) in collaboration with teachers and other professionalsConduct...

  • Bilingual Community Engagement Specialist

    3 hours ago

    Chicago, Illinois, United States Youth Guidance Full time

    Job SummaryWe are seeking a highly skilled and dedicated Bilingual Community Engagement Specialist to join our team at Youth Guidance. The successful candidate will work closely with school leadership and staff to develop and implement effective parent and family engagement strategies, ensuring that parents and caregivers are empowered to partner with school...

  • Bilingual Customer Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Progressive Insurance Full time

    About the RoleIf you are passionate about assisting others and thrive in a dynamic environment, consider a position with Progressive's bilingual call center team. In this role, you will handle incoming calls from Spanish-speaking clients, requiring multitasking abilities, customer service experience, and proficiency in navigating various computer systems....