Current jobs related to Customer Service Supervisor - Schaumburg - Sterling Engineering Inc.

  • Customer Service Supervisor

    2 months ago

    Schaumburg, United States Sterling Engineering Full time

    About the Company:Customer Service SupervisorDirect HireSchaumburg, IL$75-85K yrlyThe Customer Service Supervisor leads and monitors activities that include accurate order processing, complaint receipt, processing and review, customer debit memo and first call resolution, handles escalated customer requests, coaching manner and effectiveness of staff,...

  • Customer Service Supervisor

    2 months ago

    Schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...

  • Customer Service Supervisor

    2 months ago

    Schaumburg, United States Sunstar Americas, Inc. Full time

    As a member of the Sunstar Group, Sunstar Americas, Inc., a global organization dedicated to improving overall health through oral health worldwide, holds a prominent position in the oral care industry. Formerly known as the John O. Butler Company, we are renowned for our exceptional production and distribution, and high-quality oral care products. With our...

  • Customer Service Clerk

    3 weeks ago

    Schaumburg, United States SERVICE HERO CONSULTING LLC Full time

    NOW ACCEPTINGAPPLICATIONS FOR THE POSITION OF: Customer Service Clerk (Finance Department) Interested candidates are encouraged to apply as soon as possible. Interviews will be conducted as applications are received. This position will remain open until filled. STARTING PAY RATE: $21.82 - $24.32 per hour based on a 35-hour workweek. Salary dependent on...

  • Japanese Bilingual Inventory Control/Customer Service

    3 months ago

    Schaumburg, United States Pacific Advisory Service Full time

    Job DescriptionJob DescriptionInternational parts company is looking for a Japanese Bilingual Inventory Control/ Customer Service.Manage receiving orders from customers, ordering to factories overseas, handling logistics and lead-time, managing inventory at the warehouse, and creating shipping documents for shipments.    Daily communication with Overseas...

  • Community Support Services Supervisor

    1 week ago

    Schaumburg, Illinois, United States Ambercare Full time

    COMPANY OVERVIEW:At Ambercare, we are dedicated to providing exceptional support and care to our clients. Our commitment to quality service is reflected in our comprehensive benefits and a supportive work environment.POSITION SUMMARY:The Community Support Services Supervisor plays a crucial role in enhancing revenue streams, fostering relationships with...

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Associate

    2 weeks ago

    Schaumburg, United States Associa Full time

    The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. Customer Service, Associate, Office Manager, Service, Community Manager, Customer, Retail, Property...

  • Customer Service Ambassador

    5 days ago

    Schaumburg, Illinois, United States Mr. Rooter of Cook County Full time

    About Mr. Rooter of Cook CountyAt Mr. Rooter of Cook County, we pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients. Our team is dedicated to providing top-notch plumbing solutions that exceed expectations.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our...

  • Customer Service Coordinator

    2 hours ago

    Schaumburg, Illinois, United States NFI Industries Full time

    Job SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at NFI Industries. As a key member of our operations team, you will be responsible for facilitating the day-to-day business needs of our customers, providing exceptional customer service, and ensuring seamless execution of our services.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    5 days ago

    Schaumburg, Illinois, United States Foot Locker Full time

    Customer Service Associate Role at Foot LockerWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and creating a welcoming shopping environment.Key Responsibilities:Customer Service: Ensure...

  • Customer Service Associate

    3 hours ago

    Schaumburg, Illinois, United States Janie and Jack Full time

    About the Role:As a Sales Associate in our Retail Trade industry, you will play a crucial role in driving sales and providing exceptional customer service. You will be responsible for assisting customers with their purchases, answering their questions, and ensuring that they have a positive shopping experience. Your end goal is to meet and exceed sales...

  • Customer Service Representative

    3 days ago

    Schaumburg, Illinois, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working closely with our internal teams to drive business growth.Key...

  • Customer Service Associate

    6 days ago

    Schaumburg, United States Associa Full time

    Job Description The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly...

  • Customer Service Associate

    3 days ago

    Schaumburg, United States Associa Full time

    Job Description The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly...

  • Customer Service Associate

    4 days ago

    Schaumburg, United States Associa Full time

    Job Description The Customer Service Associate is responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly...

  • Customer Service Specialist

    3 months ago

    Schaumburg, United States Prismhc Full time

    ** Customer Service Specialist** ** Prism Health Care Services** ** Schaumburg, IL** Health, Dental, Life Insurance, 401k and generous Personal Time Off benefits are available for full-time employees. **Basic Function:** Under the direction of the Customer Service Lead, this position is responsible for all customer service activities, adhering to process...

  • Customer Service Representative

    1 week ago

    Schaumburg, United States TEKsystems Careers Full time

    *Description:* This is NOT a high call volume position, this is a HEAVY email and customer service position! -This opening is on the Customer Support team, they support the account managers who manage the fleet -Assist with ordering vehicles, assist with anything customer service related -For example, “my vehicle has been impounded”. It’s this...

  • Customer Service Manager

    8 hours ago

    Schaumburg, Illinois, United States PulteGroup Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for providing exceptional service to our homeowners, ensuring their satisfaction with our products and services.Key ResponsibilitiesHomeowner SupportConduct in-person homeowner assessments...

  • Customer Service Associate

    3 weeks ago

    Schaumburg, United States The Mom Project Full time

    Customer Service Associate Hybrid - located in Schaumburg, IL Full-Time Excellent opportunity to join a growing tech company in Chicagoland! Position Summary The purpose of the job is to fulfill customer requests to purchase products and assure their complete satisfaction. Major Areas Of Responsibility/Essential Functions Build strong relationships with...

Customer Service Supervisor

2 months ago

Schaumburg, United States Sterling Engineering Inc. Full time
Job DescriptionJob Description
Position Summary: This position ensures that the functions and performance of the Customer Service team are at an optimal level and aligned to meet customer needs and expectations. This position is responsible for proactively identifying problems before they occur and for implementing and maintaining resolutions. This position leads and monitors activities that include accurate order processing, complaint receipt, processing and review, customer debit memo and first call resolution, handles escalated customer requests, coaching manner and effectiveness of staff, training and support for staff.This position assigns responsibilities, coordinates work efforts and measures progress. This position also supervises and directs multiple demands and conflicting priorities. Essential Job Functions:
  1. Staff
    1. Implements and maintains goals and performance standards consistent with customer needs and department objectives.
    2. Monitors and directs development of staff, evaluates performance, leads performance reviews, recommends promotions, salary increases, special recognition, corrective action and termination.
    3. Interviews and recommends personnel as required to meet departmental staffing requirements
    4. Motivates, coaches, develops and creates an enthusiastic environment for consistent and optimal levels of performance.
  1. Tasks
    1. Supervise and monitor departmental service level measurements/goals while ensuring that customer’s needs and expectations are met regarding:
      1. Accurate order processing
      2. Issue Resolution
      3. Call Center ACD Volume
      4. Abandonment Rate and recall
      5. Website generated Emails (Consumer & Professional)
      6. Sales Force generated emails/orders
    2. Inputs promotion timing in system
    3. Manages UltiPro Scheduling
    4. Recommends and maintains ACD call groups and priorities
    5. Monitors the ACD call statistics of the team and each team member to ensure that the departmental goals are met.
    6. Handle escalated customer requests and assist team in answering technical and general answers for customers.
    7. Act as a liaison between Distribution, Operations, Quality, Regulatory, Accounting and Customer Service.
    8. Actively participate in the receipt of phone calls via the call center a minimum of 5 hours per week.
    9. Review and address issues for the following reports:
      1. Manual Hold Report
      2. Open Order Report
      3. Price Exception Report
      4. Daily Deduction Report
      5. Monthly Deduction Report
      6. Pre-Allocation Hold Reports
    10. Manage EDI conversion tables, promotion tables, Error Report, Recap/Reprints
    11. Manage/monitor deductions in an effort to prevent and maintain minimal level.
    12. Coordinate out of office schedules and adjusts staffing respectively.
    13. Continuous coaching and skill development of call center team members.
    14. Recommend and assist in the development and revision of Customer Service procedures and SOP’s to meet customers’ needs in a changing environment.
  1. Communication
    1. Excellent written, electronic and verbal communication presented in a professional manner free of grammatical, punctuation and spelling errors and structured in a clear and concise format.
    2. Communicate internal and external information to staff and customers.
    3. Speak effectively and clearly in one-to-one conversations and in groups.
    4. Listen actively and convey understanding of questions and comments.
  1. Training
    1. Takes ownership of creating a training curriculum and identifying ongoing training needs of the staff.
    2. Keep current on new technologies, management, training, techniques and trends by attending seminars, conferences, training sessions, and vendor meetings.
Education, Knowledge, Skills, and Abilities: Education
  • Bachelor’s degree in Business Management/Communication
Knowledge/Experience
  • Minimum of five years’ experience in a Call Center environment, or
  • Minimum of three years’ experience in an automated customer service department. Technical experience is a plus.
  • Possess understanding of department and corporate objectives, policies and procedures.
  • Exhibit a strong working knowledge of on-line order processing and business applications.
  • Understand customer’s contribution level to SAI, customer’s objectives, operations, needs and expectations and coordinate and drive results oriented activities.
  • Possess excellent electronic skills: AS400, PRMS, Master Control, Smart solve, QlikView, Word, PowerPoint, Excel, Five 9 (ACD system) MD365.
Skills
  • Independent and effective time management skills
  • Exceptional Communication Skills: Oral and Written
  • Command strong organizational and follow through skills
  • Computer proficiency Lotus Notes and Microsoft Office
Abilities
  • Aptitude for managing multiple tasks and adjusting priorities
  • Attention to detail
  • Customer focus
  • Teamwork
  • Ability to work well with all levels of management and all functional departments and possess excellent problem-solving skills
  • Ability to interact effectively with all customers, vendors, staff, and all SAI personnel
Physical Requirements/Work Environment May need to sit or stand as needed. May require walking primarily on a level surface for periods during the day. May involve the use of a variety of office equipment such as computers, telephones, copiers, etc. Keyboard usage and frequency can be moderate to extensive. Position will spend a significant amount of time sitting but have the ability to move around. Lifting is minimal and does not routinely exceed ten (10) pounds. There is minimal bending, stooping or twisting involved. The performance of this position is in a typical office environment with regulated temperatures, good lighting and traditional office equipment. No special Personal Protective Equipment is required. May occasionally require exposure to the manufacturing environment where under certain areas require the use of Personal Protective Equipment such as hearing protection.