Tech Support Specialist

1 month ago


Waukesha, United States VDart Inc Full time
Job DescriptionJob DescriptionJob Title: Tech Support SpecialistLocation: Waukesha, WIJob Description:

The Tech Support Specialist is responsible for providing comprehensive technical assistance and support to end-users experiencing issues with software, hardware, or network systems. This role involves diagnosing problems, guiding users through troubleshooting processes, and ensuring efficient resolution of technical issues.

ROLES & RESPONSIBILITIES

  • This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes
  • support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams

Key Responsibilities:

  • Technical Support: Troubleshoot and resolve technical issues related to software, hardware, and network systems via phone, email, or chat.
  • Customer Service: Offer clear, effective communication and support to users, ensuring their technical problems are addressed promptly and professionally.
  • Documentation: Maintain detailed records of support requests, solutions, and system changes. Update knowledge base articles and create user guides.
  • System Maintenance: Assist in the setup, configuration, and maintenance of user accounts, software, and hardware. Perform routine system checks and updates.
  • Training: Provide training to users on new technologies and software applications, and develop instructional materials as needed.
  • Escalation: Identify and escalate complex issues to senior technical staff or specialized teams when necessary.

Qualifications:

  • Experience: Previous experience in a tech support or IT role is preferred.
  • Skills: Strong problem-solving abilities, excellent communication skills, and proficiency with various operating systems and software applications.

Work Environment:

  • The position may involve working in office settings, remotely, or on-site at client locations, with flexibility to accommodate varying schedules and urgent issues.


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