Sr On-Site Service Specialist
2 months ago
Summary
Manager's Job Description: $16.97/hr Temp to engage
Must be vaccinated. Booster is not required. Background familiarity with medical forms can help, but experience showing they’re open to learning and able to change when it comes to it.
Also dedication, this position will lead to a permanent position and this job takes 3 months to learn so people that want to stay long term are wanted. In the beginning the temp will be responsible for basic work of removing staples and making sure two identifiers are on each sheet to make prep easier for the other associates.
Then once we catch up on our work then they will move on to training for normal duties.
Those duties will be going through medical charts removing staples, organizing each form to patient and document types, placing spacers and getting it ready for the scanning.
This will need to be known HIPPA agreement since they will be dealing with medical records.
The training process will include learning how to identify the documents and who they belong to and as well they need to be open to change since the document types change from time to time for various reason on our clients side.
A plus is a person that can handle seeing a variations each week.
There is no extensive lifting, standing or walking involved. Just stacks of paper to take to your desk, more sitting at a desk most of the time. 15 to 20 lbs to carry a stack of documents to your desk.
Nothing over 50 lbs. No driving during shift is required.
The dress code is business casual.
The worksite address is Ascension Medical 2001 W 86th Street, Indianapolis, IN 46240 . There is free parking available across the street.
***Shift timings***
8:00 AM to 4:30 PM (Mon- Fri)
Job Type: Temp to engage
Roles & Responsibilities
POSITION PROFILE
Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems. Generates reports for digital printing, imaging, and mail systems in digital format. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
JOB DUTIES AND RESPONSIBILITIES
- Runs high volume copy machines and performs binding and finishing work.
- Operating high volume document imaging systems.
- Operating document image handling software
- Operating MS Office and Email systems for opening, sending and retrieving files
- Opening, saving and transferring PC files based on established protocols
- Accessing document management systems via established protocols
- Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
- Maintains records for management reports and inventories of supplies needed.
- Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
- Calculates charges for jobs performed and maintains some billing logs.
- Responds to and coordinates all service calls required by customer.
- May perform filing duties in conjunction with specific customer requests.
- Delivers completed jobs to pre-determined customer locations within and outside of the site.
- Maintains daily meter and service logs.
- May travel between customer’s buildings.
- Answers customer questions regarding status or feasibility of job requests.
- Ensures upkeep of convenience copier areas by keeping neat and well stocked.
- Performs duties related to the shipping of materials.
- Performs duties related to the receiving of materials.
- May perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- May perform re-lamping and light maintenance duties as assigned.
- May perform occasional cleaning duties as needed.
- May require periodic overtime on nights and weekends, including off-hour emergency response.
- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
- Uses all copier equipment, calculator, fax machine, postage meter and some PC.
- Performs filing duties, which may include ‘purging’ and archiving old documents.
- Performs other duties as assigned.
Minimum Qualifications
QUALIFICATIONS (Education, Experience and Certifications)
Typically Required:
- Requires high school diploma, GED and 1 –2 years of experience or equivalent experience in a related field.
- Some related copy job experience is preferred.
- May require valid driver’s license and minimum levels of auto insurance coverage per Ricoh policy.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent customer service skills
- Good PC skills
- Good organizational skills and ability to prioritize
- Mathematical and filing skills
- Ability to use office machines and technical equipment WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Typically, an office environment with adequate lighting and ventilation, and a normal range of
temperature and noise level
- Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary.
- Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
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