Account Manager

1 month ago

Chester, United States Second Melody Full time
Job DescriptionJob Description

The Account Manager will serve as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will be tasked with building, maintaining, and growing relationships with our most strategic customers (specifically in the area of social media) while also acting as a liaison between those customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions within the allotted budgets.

Clients choose to work with us both because of what we do and who we are and your help to build, maintain, and grow our team is invaluable to our success.

As it pertains to Second Melody, the Account Manager will achieve this in the following ways:

Directing / 5%

  • Foster and inspire a deeply collaborative atmosphere and culture
  • Maintain quality service and account and project management by establishing and enforcing standards
  • Create and manage consistent communication with employees, department heads and senior management
  • Solicit customer or client feedback about the success of the team

Promoting / 5%

  • Build and maintain strong, long-lasting customer relationships
  • Partner with customers to understand their branding needs and objectives
  • Effectively communicate the value proposition of Second Melody

Account Management / 45%

  • Be aware of current marketing, public relations, social media and creator trends across the digital landscape (TikTok, reels, digital ad creative, etc)
  • Partner with clients on digital marketing and social strategies while suggesting best practices
  • Be aware of and look for opportunities to further the customer relationship through new projects and revenue streams by pitching social strategies
  • Create and manage the execution of marketing, communications plans and campaigns across all channels via content calendars
  • Utilize platforms such as canva, sprout, and airtable for social strategy projects
  • Manage external vendors including but not limited to digital marketing, public relations and media placement partners
  • Be attentive and aware of all customer correspondence on assigned projects
  • Respond to customer requests with informed and helpful next steps and answers
  • Attend customer meetings and represent the agency and the project in an appropriate manner
  • Be aware of and look for opportunities to further the customer relationship through new projects and revenue streams
  • Absorb customer feedback and ask the right questions prior to delivering feedback to creative team
  • Provide clear direction and strategy to cross-functional internal teams
  • Review deliverables to make sure they make sense strategically and have been executed accurately before sending to clients
  • Be aware of the customer’s short term (project) and long term (company) goals and be constantly working towards those goals with suggestions and strategy
  • Provide pushback to customers on requests that don’t make sense for timelines, budgets or the agency
  • Present strategy and work to customers for approval
  • Be an advocate for the creative team and ensure they have time to create

Project Management / 45%

  • Create and update project timelines being aware of key client deadlines, employee bandwidth and other projects going on
  • Update project management software tasks and projects
  • Develop detailed budgets and timelines while tracking internal time spend and client requests against those metrics
  • Oversee monthly project invoicing
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Create and maintain comprehensive project documentation
  • Ensure accurate hour logging by the team
  • Allocate tasks to the necessary people, and communicate with them regularly about what is upcoming and the status of each task
  • Keep stakeholders informed about the project
  • Hold milestone meetings as the project progresses so everyone can check in with each other and stay on track
  • Manage hours spent along with out of pocket expenses and compare against the project budget
  • At the end of projects put together a postmortem report based on profitability and identify what went right and what went wrong

Requirements

Work requirements for the position:

  • Proven experience in account and project management, specifically for digital marketing services or social media
  • Possession of creative flair, versatility, conceptual/visual ability and originality
  • Ability to backup ideas and defend choices with research and reasoning
  • Ability to interact, communicate and present ideas
  • Up to date with industry leading software and technologies
  • Realism regarding time, costs and deadlines

Behavioral Requirements for the position:

  • A well-balanced tendency towards both the task-oriented and human-side of working in a studio environment
  • Personable and outgoing when it comes to customer interactions
  • Focused on the bigger picture of the initiatives
  • Highly organized, disciplined, driven and energetic
  • Pays close attention to direction and knows when to check-in or ask for assistance
  • Exercises excellent judgment in determining what can and cannot be efficiently accomplished prior to receiving approval/direction
  • Discrete and trustworthy with sensitive firm and customer information
  • Demonstrate an understanding and commitment to Second Melody, our goals and our growth
  • Be resourceful. Focus on solutions rather than problems
  • Desire to help mentor and develop junior members of the team

Benefits

Schedule

  • Second Melody primarily works remotely with in-person and in-office opportunities

Time Off

  • Vacation - 12 days
  • Personal Days - 12 days
  • Sick - 5 days
  • Paid Holidays

Benefits

  • Medical insurance, Second Melody covers 75% of employee’s premium (available after 2 months of full-time employment), dependents can enroll at full premium
  • Voluntary vision and dental plan

401k

  • 401k company match of 4% of annual salary (available after 1 full year of employment)

Continuing Education

  • Opportunity for online /in-person training and events to further grow professionally that will be funded by Second Melody

Future Career Growth

  • Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows

Annual salary for this position is $65,000

  • Customer Account Manager

    1 month ago

    Chester, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionOur client, an apparel manufacturer is  looking for a highly motivated, friendly, analytical, entry level to mid level Account Manager, who will work to service our extensive customer base.The right individual will have excellent communication skills, who is client-focused and dedicated to ensuring customer...

  • Account Manager

    2 weeks ago

    West Chester, United States The Judge Group Full time

    Account ManagerJob Locations US-PA-West ChesterID 2024-2334Category SalesPosition Type Regular Full-TimeOverviewBusiness Development Representative - Judge Direct Placement The Judge Group is looking for a Business Development Representative to manage the full life cycle recruitment process from identifying business opportunities to the recruiting and...

  • Account Manager

    1 week ago

    West Chester, United States The Judge Group Full time

    Account ManagerJob Locations US-PA-West ChesterID 2024-2334Category SalesPosition Type Regular Full-TimeOverviewBusiness Development Representative - Judge Direct Placement The Judge Group is looking for a Business Development Representative to manage the full life cycle recruitment process from identifying business opportunities to the recruiting and...

  • Account Management Coordinator

    4 days ago

    Chester, Pennsylvania, United States Encirc Full time

    About the RoleCustomer Service AdvisorWe are seeking a highly motivated and organized individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage customer accounts and ensure timely and accurate processing...

  • Account Manager

    2 weeks ago

    Chester, United States Second Melody Full time

    The Account Manager will serve as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will be tasked with building, maintaining, and growing relationships with our most strategic customers (specifically in the area of social media) while also acting as a liaison between those customers and...

  • Account Manager

    2 weeks ago

    Chester, United States Second Melody Full time

    The Account Manager will serve as the direct link between the agency and the customer, managing day-to-day affairs and ensuring customer satisfaction. They will be tasked with building, maintaining, and growing relationships with our most strategic customers (specifically in the area of social media) while also acting as a liaison between those customers and...

  • Account Manager

    3 months ago

    West Chester, United States Commercial Management Systems LLC Full time

    Job DescriptionJob DescriptionJob Title: Account ManagerLocation: West Chester, PACompany: CMS LogisticsAbout CMS Logistics: CMS Logistics is a premier national job site services and equipment rental company. We pride ourselves on being an all-in-one solution for our clients, streamlining their job site services and equipment rental needs across the country....

  • Cost Accounting Manager

    2 months ago

    West Chester, United States Hoxton Circle Full time

    Job DescriptionJob DescriptionHoxton Circle is partnering with a prominent and established manufacturing and CPG in search of a dynamic and results-driven Cost Accounting Manager. The position can be based in Westchester, PA or Dallas/Ft. Worth, Texas and will report directly to the Controller 3 days a week in office.The Manager is responsible for overseeing...

  • Account Manager

    3 weeks ago

    Chester, United States Ruppert Landscape Full time

    Ruppert Landscape is a privately held, family/employee owned, commercial landscape maintenance and construction company based in Laytonsville, MD. With a multi-state presence and a small company feel, our mission is to provide opportunities for our people, take care of our customers, and be good stewards of the environment and our community.Responsibilities:...

  • Account Management Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Container Port Group Full time

    Customer Experience SpecialistJob Category: Operations Requisition Number: ACCOU001902Job OverviewContainerPort Group is seeking a dedicated Customer Experience Specialist to enhance our CX team.The role involves overseeing the daily management of essential account orders, ensuring accuracy and timeliness in processing, while fostering strong relationships...

  • Senior Accountant

    3 weeks ago

    Chester, United States Trew LLC Full time

    Senior Accountant Location: West Chester, OH Job Description The Senior Accountant will be responsible for managing and overseeing the tax compliance and reporting functions for the organization. This includes preparing and reviewing tax returns, ensuring compliance with tax laws and regulations, and providing guidance and support to other members of the...

  • Senior Accountant

    3 weeks ago

    Chester, United States Trew LLC Full time

    Senior Accountant Location: West Chester, OH Job Description We are seeking a CPA to join our team in West Chester, Ohio. The ideal candidate will have experience managing and overseeing a range of financial activities, including sales and use tax preparation. In this role, you will have the responsibility of supporting month/year end close, reconciling and...

  • Tax Accountant

    2 weeks ago

    Chester, United States Ethan Allen Workforce Solutions Full time

    Job DescriptionJob DescriptionJob Title: Tax Accountant - Temp-to-Perm OpportunityLocation: Chester, NYSchedule: Monday to Friday, 8 AM - 5 PMPay Rate: $20 - $21 per hourJob Type: Temp-to-PermJob Summary: We are currently seeking a detail-oriented and motivated Tax Accountant to join our team in Chester, NY. This temp-to-perm position offers a great...

  • Accountant

    3 weeks ago

    Chester, United States Experis Full time

    Position: Accountant Location: Chester, NY Type: Contract to Hire (Onsite) Pay Rate: $20-$21/hr Summary: Our client, a leading telecommunications company in Chester, NY, is seeking a skilled Tax Accountant for a contract-to-hire opportunity. This role offers the potential for permanent placement if there is a mutual fit. The successful candidate will be...

  • Junior Accountant Position

    7 days ago

    Chester, Virginia, United States Lexicon Services Full time

    Job OverviewPosition: Junior AccountantLexicon Services is on the lookout for a motivated Junior Accountant to undertake various responsibilities in the realms of accounts payable, accounts receivable, and billing. The successful candidate will demonstrate meticulous attention to detail, outstanding communication abilities, and a solid grasp of accounting...

  • Junior Financial Accountant

    2 weeks ago

    Chester, Virginia, United States Lexicon Services Full time

    Job OverviewPosition: Early Career AccountantLexicon Services is on the lookout for a motivated early career Accountant to engage in various responsibilities within the realms of accounts payable, accounts receivable, and billing. The ideal candidate should demonstrate meticulous attention to detail, outstanding communication abilities, and a robust...

  • Junior Financial Accountant

    7 days ago

    Chester, Virginia, United States Lexicon Services Full time

    Job OverviewPosition: Junior Financial AccountantLexicon Services is on the lookout for a motivated Junior Financial Accountant to engage in various functions within accounts payable, accounts receivable, and billing processes. The successful candidate will demonstrate meticulous attention to detail, outstanding communication abilities, and a solid grasp of...

  • Junior Accountant Position

    2 weeks ago

    Chester, Virginia, United States Lexicon Services Full time

    Job OverviewPosition: Early Career AccountantLexicon Services is in search of a motivated early career Accountant to undertake various responsibilities within the realms of accounts payable, accounts receivable, and billing. The ideal candidate should demonstrate meticulous attention to detail, outstanding communication abilities, and a solid grasp of...

  • Lead Accounting Specialist

    7 days ago

    Chester, Virginia, United States Podiatry Service Company LLC Full time

    Position OverviewPodiatry Service Company LLC is seeking a dedicated Senior Financial Accountant to enhance our finance team. In this pivotal role, you will be instrumental in managing journal entries and executing bank reconciliations, contributing to the overall efficiency of our financial operations.Key Responsibilities:Conduct daily reconciliations for...

  • Commercial Lines Account Manager

    5 months ago

    West Chester, United States Element Risk Full time

    Job DescriptionJob DescriptionSalary: POSITION SUMMARY:The Commercial Account Manager is responsible for managing and servicing an assigned book of business, by analyzing customers’ individual needs, evaluating options, and offering tailored insurance solutions. The Commercial Account Manager is responsible to build and sustain relationships with existing...