ECC Senior Program Supervisor

Job Summary- Under the direct supervision of the Director of Programs and the Senior Program Manager, the Senior Program Supervisor for the Bernal Heights Neighborhood Center (BHNC) plays a proactive role in assisting active and at–risk seniors in accessing and participating in the BHNC’s Senior Center - Excelsior location. This position also coordinates referrals for the senior program. This position works directly with participants, volunteers, staff, bilingual Social Services Coordinator) and community-based organizations to plan programs and activities, screen and coordinate services provided by others, and act as a liaison to the broader community. This position coordinates a large variety of recreational activities, a daily congregate meal, weekly food pantry, and onsite social services. This leadership position requires a flexible and independent work style and a strong team/group ethic. This position requires demonstrated experience in coordinating community services for residents, program planning, effective interpersonal skills, and active team participation.

The Organization- Bernal Heights Neighborhood Center (BHNC) is a non-profit community based multi-service agency founded in 1978. Our mission is “…to preserve and enhance the ethnic, cultural, and economic diversity of Bernal Heights and surrounding neighborhoods. We promote community action to build a just and equitable community for all. BHNC focuses on the needs of people with low and moderate incomes. We work to accomplish our mission by:

• Developing affordable housing throughout San Francisco;

• Providing linguistically and culturally responsive services to our community’s most vulnerable adults, seniors, youth, and their families;

• Developing leaders; organizing and empowering our tenants, clients, members, and allies to advocate for their needs and for the needs of the community.”

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BHNC has five key program areas to meet this mission: Housing Development and Rehabilitation, Senior Programs, Youth Programs, Employment Programs and Community Organizing. We serve a thousand youth, adults and seniors annually from our offices in Bernal Heights and the Excelsior. Our programs raise funds from the public sector, housing development and management, foundations, local businesses and individuals.

PRIMARY RESPONSIBILITIES

• Responsible for planning, coordinating, and overseeing recreational activities for the “Active Senior" program at Excelsior - Tuesday - Saturday, including, daily games, exercise class, computer lab activities, educational presentations, outings, cultural and holiday special events

• Supervises the Volunteer & Social Services Coordinator and any of his or her assigned duties

• Collaborates with the Volunteer & Social Services Coordinator and the San Francisco Marin Food Bank on our food assistance programs that include our food pantries and food box programs

• Oversees the training of Arriba Juntos participants

• Creates and maintains a quarterly work plan that includes activities planning, newsletters, fieldtrip scheduling, screening and booking onsite vendors and community outreach with the support of the Senior Program Manager

• Responsible for creating the monthly Activity Calendar that is translated and distributed to participants

• Responsible for the daily opening and securing of the facility and maintenance of the Active Senior programs equipment and physical space.

• Provide support and oversight to the Nutrition Site Coordinator from OnLok that provides meal services at the BHNC.

• Conduct regular community outreach to increase program participation

• Coordinate and/or provide translation and interpretation services for monolingual program participants as needed

• Oversee the “Senior Committee” that provides participants with a forum for leadership, dialogue, input into governance and conflict resolution for identified needs and issues raised by program participants.

• Foster leadership qualities in individual participants and promote community engagement by encouraging participant to engage in community issues.

• Provide information, referral, direct services to “drop in” participants and initiate referrals for social services, and case management services.

• Liaison with the main BHNC staff to order needed supplies, space rental, managing the physical space if repairs are needed and other operational tasks.

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• Recruit, screen and coordinate community based educational speakers, volunteer entertainment and activity leaders to enhance the variety of recreational activities

• Coordinate and escalate conflict resolution with program participants and volunteers in collaboration with the Executive Director and Volunteer Program Coordinator

• Lead the process of completing and entering client intakes / participant data to ensure program compliance and to document utilization of the Active Senior program.

• Oversees and reviews clients’ progress notes to ensure quality

• Maintain and organize documentation including daily sign-ins for lunch service, monthly participant and service information, activity logs, volunteer logs and other documentation as required for contract compliance.

• Complete participant charting, monthly Units of Service and Activity Scheduling reports, and any other documentation as required by the agency and funding sources.

• Coordinate daily, weekly and monthly service delivery by local providers including transportation providers, taxi scrip, MUNI / Paratransit.

• Responsible for some budget tracking, primarily of program expenses

• Assists in the preparation of documents for our yearly monitoring visit

• Participate in Senior Services Department and BHNC meetings, community events, annual membership campaign, and other meetings as required. Some meetings include: monthly Senior

• Department meeting, weekly Senior Program Supervisors meeting, bi-weekly BHNC all-staff meeting, monthly senior advisory committee meetings

• Other duties assigned

Qualifications

• Two year prior experience working with seniors and disabled adults preferred, as well as experience working with volunteers, social work, gerontology, group facilitation, and recreational activities

• 1 year of supervising staff in a social services setting or similar

• Commitment to social action, social justice, civic engagement and leadership development

• Ability to interact with and positively engage people of various social, ethnic, cultural, linguistic, religious, economic and educational backgrounds

• Desire and ability to work as a member of a team

• Ability to work in an active setting with staff and volunteers

• Bi-lingual Spanish and English skills (both written and verbal) preferred.

• Ability to provide excellent customer service

• Able to prioritize tasks in a fast paced and independent environment

• Ability to maintain confidential and sensitive information

• Excellent verbal, written and organizational skills

• Ability to perform mathematical functions for budget tracking purposes including addition, subtraction, division, multiplication, calculation of percentages, copying figures, counting, and recording

• Strong organizational skills with attention to details, consistently able to follow through and able to handle multiple priorities simultaneously.

• Proficient in Microsoft Office required, including Word, Excel, and PowerPoint

• Proficient in Google Suite required, including but not limited to Google Docs, Google Sheets, Google Slides, Google Drive, Google Calendar and Google Forms

• Experience with Slack preferred

• Experience or desire to learn data entry into DAAS GetCare Database

• Strong sense of accountability and responsibility

• Ability to lead with initiative

• Ability to respond to high intensity situation and respond to crisis appropriately, safety and de-escalating volatile situations

• Ability to adapt to changes in a highly energetic work environment

• Strong ability to follow-up and follow-through on assignments