Housing Program Supervisor

2 weeks ago

San Francisco California, United States Brilliant Corners Full time

Salary:
$67k Yearly

Location:
San Francisco

Organization Overview


Established in 2004, Brilliant Corners delivers innovative housing solutions and related services to California's most vulnerable populations, focusing on those transitioning from or at risk of homelessness or institutionalization.

We develop, own, and manage multi-family supportive housing and licensed residential care facilities, implementing a wide range of scattered-site, individualized supportive housing, and clinical case management programs through collaborations with developmental services, homeless services, veterans' services, and healthcare sectors.

In essence, we are committed to impactful work.

With offices throughout the state, we are expanding continuously.

We seek inspired, skilled individuals who aspire to be part of a team effecting significant change while enjoying the process.

Department Summary


The San Francisco Housing Platform (SFHP) encompasses a suite of programs within the Northern California Housing Services Department that provide scattered-site supportive housing and rapid rehousing for individuals exiting or at risk of homelessness.

The Housing Platform is supported by the San Francisco Department of Homelessness and Supportive Housing (HSH).

The SFHP aims to provide a streamlined set of resources to assist individuals in achieving and maintaining stable housing.

To support the Housing Platform, Brilliant Corners identifies and secures housing units across the Bay Area, offers move-in assistance and rental subsidy disbursements, coordinates with case managers, and fosters neighborhood relations.

Position Summary


Housing Program Supervisors collaborate closely with the Associate Director, Program Manager, and Housing Acquisitions Manager to scale the SFHP and achieve the ambitious objective of housing San Franciscans experiencing or at risk of homelessness.

Each Supervisor will oversee 4-8 Housing Coordinators and one Senior Housing Coordinator, who provide housing retention services to individuals accessing supportive housing in San Francisco.

Supervisors facilitate the onboarding of new staff, ensure consistent application of program policies and procedures, and nurture the skills of their team to deliver professional, timely support to clients and partners.

Supervisors will work with the Program Manager to conduct team meetings and provide individual supervision for Housing Coordinators.

Supervisors maintain regular communication with partner agencies (referring agencies and case management partners) to ensure that tenant care is well-coordinated and adheres to Housing First principles.

The Supervisor will employ creative strategies to prevent eviction and address housing-related challenges.


Position Responsibilities

Supervision

- Hire, train, and mentor direct reports in collaboration with the Program Manager and People Operations Department.

- Represent the Program and Organization to external partners and the community.

- Conduct team meetings to discuss program issues, provide insights, and motivate the team.

- Coordinate training for new staff.

- Collaborate with department heads to assess and identify areas for improvement.

Tenant Services

- Provide guidance on all tenant-related issues using a client-centered approach.

- Act as a liaison with Intensive Case Management Services.

- Ensure high standards of tenant service quality.

- Guarantee a positive experience for every tenant throughout their tenancy, starting from move-in.

- Foster positive relationships between landlords and tenants to enhance tenant retention and conduct routine home visits.

- Facilitate data collection, file audits, and periodic reporting.

- Adhere to program budgets and maintain records of direct program expenses.

Compliance

- Monitor compliance with government and other funder regulations.

- Provide complete and accurate documentation of all regulatory requirements.

- Stay informed and comply with all state tenant/landlord laws.

- Undertake other tasks and projects as assigned.

Requirements

- Demonstrated leadership abilities, such as supporting other staff, training colleagues, or facilitating meetings.


- At least one year of proven experience working with homeless or extremely vulnerable individuals in a housing or similar program.

- Willingness to travel and make multiple field visits.

- Experience in crisis settings is a plus, with the ability to respond appropriately in emergencies.

- Knowledge of supportive housing.

- Familiarity with Fair Housing Laws and reasonable accommodations.

- Excellent verbal and written communication skills.

- Strong interpersonal skills.

- Possession of a valid California driver's license, a clean driving record, and automobile insurance.

- Access to reliable transportation.

- Basic computer skills, including MS Word and Excel; PowerPoint preferred.

- Flexibility in scheduling and task prioritization.

- Ability to apply critical thinking skills in decision-making situations, along with good organizational and record-keeping skills, and sound independent judgment.

- Ability to work independently.

Core Competencies

- Planning: Proactively plans and organizes work to achieve goals efficiently, monitors progress, prioritizes competing demands, and persists despite setbacks.

- Motivating Others: Inspires and empowers team members by understanding their motivations, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes.

- Managing Diversity: Cultivates an environment where all feel valued, respected, and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue.

- Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development.

Organizational Values

- Humanity: Putting people first: We are committed to meeting individuals where they are, honoring their dignity, diversity, and experiences.

- Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

- Ingenuity: Innovating for transformation: Systems change requires relentless determination, innovative thinking, and challenging the status quo.

Benefits

- Health Care Plan (Medical, Dental, & Vision)

- Retirement Plan (With 5% Match)

- Life Insurance (Basic, Voluntary, and AD&D)

- Paid Time Off (Vacation, Sick & Public Holidays)

- Family Leave (Maternity, Paternity)

- Short Term & Long-Term Disability

- Training & Development

- Wellness Resources

- Hybrid Work

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