Bankruptcy Support Specialist

1 month ago

Boise, United States Idaho Housing and Finance Association Full time
Job DescriptionJob DescriptionDescription:


Why Work with Us?


At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority.


We offer competitive compensation packages, comprehensive health benefits, and abundant opportunities for professional development and growth.


It's no wonder we have been recognized as one of the "Best Places to Work" in Idaho for a decade. Join us and be part of a vibrant, entrepreneurial organization that makes a meaningful impact on the lives of Idahoans.


In this role you will be responsible for the following:


Bankruptcy Support:
  • Upload all necessary documents to OnBase
  • Note CTS screens with appropriate comments regarding the mail and emails that come in
  • Communicate with bankruptcy vendor on various topics
Loss Mitigation Assistance:
  • Track loan modification documents for bankruptcy borrowers
  • Communicate telephonically with borrowers requesting Loss Mitigation assistance
  • Send finalized modification documents to NBS for court approval
  • Track for approval
  • Notify loan modification team once approved and track for the modification to be completed
  • If necessary, request an amended proof of claim to be filed once completed

Assignments of Mortgage:

  • Prepare the AOM, create the document execution review, prepare the supporting documents, prepare the AOM to be signed and notarized through a mail merge
  • Record the AOM once signed and notarized, either through SimpliFile or by requesting a check and sending via Fed Ex
  • Enter comments in CTS screen once signed and notarized
  • Once recorded update comment in CTS screen, send to NBS if necessary and upload into OnBas

Process bankruptcy related mail


Process bankruptcy related invoices:

  • Make CTS comments for each invoice and upload the supporting documents into OnBase
  • Upload all invoices into OnBase to prepare for payment
  • Code all invoices once upload to prepare for approval

Send out Welcome to Bankruptcy Packets:

  • Create the welcome packet through a mail merge
  • Email packet to debtor’s attorney
  • Upload packet to OnBase

Loan Administration Support:

  • Provide support and assist with other tasks as requested by Foreclosure staff such as, but not limited to; answering borrower foreclosure questions, prioritizing documents and data on a daily basis
  • Stop/Hold/Resume requests on active foreclosures as warranted
  • Retrieve and process data and requests from our BK vendor
  • Organize emails and log information into Loan System (LSAMS)
  • Process and record documentation to various County clerks
  • Provide initial QC review for required documents needing to be executed

Personal Development:

  • Participate in training and in cross-training on an individual basis and with department staff
  • Team player – willing to assist others (when needed)
  • Attend job-related classes and seminars to acquire necessary job-related knowledge

May perform other additional duties and responsibilities as assigned.


Requirements:


Position qualifications required are the following:

  • High School Diploma or equivalent required
  • Knowledge of mortgage servicing, RESPA, FDCPA, GLBA, Federal and State laws
  • 2-5 years mortgage default related experience; bankruptcy preferred
  • Working knowledge of mortgage loan documentation, best servicing practices regarding bankruptcy processing, default regulations for the various agencies to include: FNMA, FHLMC, HUD, USDA and VA.
  • Strong professional and interpersonal communication skills verbally and through written electronic correspondence
  • Advanced multi-tasking and organizational skills with strong attention to detail
  • Ability to read legal terms and conditions and understands their meaning and how it applies to work processes
  • PC skills including (but not limited to) advanced Word, Excel and Access
  • Ability to meet strict deadlines
  • Proven ability to prioritize workflow during high volumes and within critical time frame
  • Self-starter who is able to work in a fast paced, multi-faceted environment
  • Previous experience in monitoring activity of multiple accounts assigned to outside counsel
  • Occasional travel may be required up to 10%

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