Relationship Officer

BankProv is the nation’s 10th oldest bank, proudly rooted in a legacy of trust and reliability. As a full-service commercial bank, we offer a unique blend of traditional banking services and innovative financial solutions tailored to meet the needs of our diverse clientele. We provide fully insured business accounts, advanced cash management tools, and a variety of lending options, including small business, real estate, acquisition finance, mortgage warehouse facilities, and renewable energy lending.

Our commitment to our community goes beyond banking. We are dedicated to fostering financially strong and thriving communities, investing in our clients' success, and supporting the growth of local businesses. As a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC), we leverage our heritage and forward-thinking approach to make a positive impact.

Our culture at BankProv is built on a foundation of core values: collaboration, empathy, courage, and innovation. We believe in working together to achieve common goals, understanding and addressing the needs of our clients and colleagues, taking bold steps to overcome challenges, and constantly seeking new ways to improve and evolve. We are looking for tech-savvy individuals who share our values and are eager to help us drive the future of banking.

BankProv operates within the Entrepreneurial Operating System (EOS) model, embodying an entrepreneurial spirit that drives us to be curious, embrace change, and push beyond our comfort zones. Join us as we shape the future of banking.

Position Summary:

The Relationship Officer is directly responsible for creating and maintain a strong customer-centric culture though sales, service, and cultural performance of the branch team. This position ensures operational

efficiency and quality standards are met demonstrating compliance with all State, Federal and other applicable bank regulations. In addition, this position does provide supervisory mentoring, coaching and performance development of branch employees.

Essential Job Functions:

• Provides exceptional customer service building rapport and relationships.
• Recognizes and builds upon sales and business relationship opportunities.
• Strives to guarantee customer satisfaction by engaging with customers to welcome them, personalize the experience and determine the best way to serve them.
• Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate.
• Assists other team members so the bank is represented in a favorable light and actively contributes creative ideas for constant improvements.

• Promotes the banks products and services.
• Processes financial transactions, practices sound cash handling processes and answers inquiries and/or resolves simple to complex concerns on customer accounts.
• Attends mandatory training and/or online assignments for regulatory compliance as scheduled.
• Understands and observes all security and regulatory banking requirements to maintain compliance within State and Federal guidelines.
• Answers questions and/or resolves complex technical problems on customers’ accounts
• Supervisory functions for reviewing and approving transactions, as well as opening and closing the branch as needed.
• Oversees daily compliance standards are being met for the office
• Active participant in development and training of branch staff.
• Leads sales efforts of staff by attending meetings, participating in ongoing trainings, and makes sure staff is aware of strategic focus of the bank
• Looks for ways to drive new business into the office including attending community events.
• Actively cross sells banks products and services, referring customers to other departments when appropriate.
• Develops and maintains revenue-generating client relationships by calling on prospects or existing customers, and determines their needs and appropriate product and services.

Preferred Knowledge, Skills,

• Strong written and verbal communication skills.
• Ability to work well with customers and employees, as well as actively listen, interpret information, and interact in a positive, helpful manner
• Provides exceptional customer service skills that include assessing customer needs and exceeding customer expectations through recommendations and effective problem resolution consistent with standard practices.
• Ability to educate customers on present features and benefits of products and services in order to meet individual needs.
• Ability to act individually and within a team environment to achieve branch-wide goals and activities.
• Must possess excellent judgment with the ability to accept responsibility and handle confidential information.
• Strong organizational skills with the ability to prioritize multiple tasks in any given situation. Must be able to adapt to change.
• Maintain cash within established limits to reduce bank’s exposure to loss.
• Ability to handle basic math skills.
• Ability to organize and prioritize work, with delegation when necessary.
• Professional dress and demeanor.
• Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships

Preferred Education and Experience:

• High school diploma or GED required.
• Seven years of retail banking experience.
• Must have demonstrated ability to supervise or lead a team in current or prior work experience.
• Preferred five years of managing and /or supervising groups of three or more people.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, employees may occasionally be required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees may occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities may be required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer.

Availability to travel on short notice to meet immediate business needs may be required.

Note:

This job description in no way states or implies that these are the only duties to be performed by the

employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at humanresources@bankprov.com and we will gladly assist you.