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BDC Representative
2 months ago
Job Summary: Nissan of the Bronx
The BDC Representative at Nissan of the Bronx is responsible for driving sales and providing excellent customer service through inbound and outbound calls, emails, and online chats. This full-time, salary sales position is perfect for someone with a passion for the auto industry and a drive to succeed in a fast-paced environment. The job is located in The Bronx, New York and is an individual contributor role.
Compensation & Benefits:
The BDC Representative at Nissan of the Bronx will receive a competitive salary based on experience and performance. In addition, the company offers a comprehensive benefits package including medical, dental, and vision insurance, 401k, and paid time off.
Responsibilities:
- Handle inbound calls, emails, and online chats from potential and existing customers
- Initiate outbound calls to potential customers to generate new leads
- Respond to customer inquiries and provide information on products, promotions, and services
- Schedule appointments for customers to visit the dealership
- Follow up with customers after their visit to ensure satisfaction and address any concerns
- Utilize CRM system to track and manage customer interactions and leads
- Meet or exceed sales goals and performance metrics set by management
- Collaborate with sales team to ensure a seamless customer experience
- Continuously stay updated on product knowledge and industry trends to better assist customers
Requirements:
- High school diploma or equivalent, some college preferred
- Previous experience in customer service, sales, or call center preferred
- Knowledge of the auto industry and dealership operations
- Excellent communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and negotiation skills
- Proficient in Microsoft Office and CRM systems
- Must be available to work occasional weekends and evenings
EEOC Statement:
Nissan of the Bronx is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, marital status, national origin, genetic information, disability, or veteran status.
