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Administrative Assistant

2 months ago

Peoria, United States Desktop Labs Full time
Job DescriptionJob Description

Desktop Labs, Inc. are a group of dental laboratories providing dental practices with a full range of dental prosthetics, including crowns, bridges, removable full and partial dentures, fixed and removable implant prosthetics, sleep apnea appliances, and more. Our new membership program provides technical solutions for our dental clinic customers as we build technology to drive the advancement of personalized healthcare.

Reporting to the National Digital CX Manager, the Administrative Assistant role will be responsible for executing on all day-to-day intraoral scanner fulfillment needs. This position will partner in communication and placement planning, and serve as a liaison to lab services for treatment planning and training support.

The rate of pay for this position is dependent on experience level, beginning at $22.00 per hour.

Key Responsibilities:

  • Develop a deep understanding of our membership program
  • Professional representation of our brand to drive best-in class service and delivering an exceptional customer experience with each client interaction
  • Coordinate execution of oral scanner fulfillment and site/practice placements
  • Take ownership of each customer's onboarding journey by providing personalized and comprehensive solutions
  • Leverage CRM to organize and record each customer engagement
  • Support CX team and National Digital CX Manager with monthly engagement initiatives

Qualifications & Skills:

  • Must have 3+ years of experience in dental or healthcare labs environment
  • Must have 5+ years of relevant experience in customer service support or customer facing roles
  • Excellent interpersonal and communication skills in both a verbal and written format
  • Solution-oriented problem solver with the ability to turn issues and challenges into opportunities
  • Remote opportunity, must have dedicated workspace with internet connectivity

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