Customer Care Manager
4 weeks ago
Location: Mouth of Provo Canyon (727 1550 E, Orem, UT 84097)
Company: Sunergy Solar
About Us:Founded in 2005, Sunergy is a vertically integrated residential solar company. We are in the energy efficiency business, not just solar, with licenses to install A/C units, roofs, and backup generators. Focused on rapid expansion, our company plans to grow into new markets and solidify a spot in the upper echelon of US residential solar.
Job Description:
Position Overview:We are looking to fill a management position in our Customer Care department. This position is responsible for ensuring our call center is able to answer phone calls to direct customers to the correct department. In this role, you must help build the customer care department to handle cases. An excellent understanding of the solar process will help set you up for success.
Key Responsibilities:
Team Management:
- You will be the head of the department and will be responsible for tracking key metrics.
- Provide performance feedback to agents on the team
- Collaborate with cross-functional teams to identify project requirements and objectives and ensure progress on each account.
- Lead by example and take calls as needed
- Help promote a positive culture for the team and the rest of the office
- Lead weekly meetings with your department and report to the director of your sector.
Stakeholder Communication:
- Act as the primary point of contact for clients, contractors, and project stakeholders.
- Provide regular project status updates and address stakeholder concerns.
Qualifications:
-Proven experience in the solar or renewable energy industry.-Knowledge of solar energy systems and technologies.-Familiarity with customer service, stakeholder relations, and complaint resolution.-Strong communication and interpersonal skills.-Ability to work effectively in a collaborative team environment.
Benefits:We believe in supporting the well-being of our team members both inside and outside of the workplace. That's why we offer a comprehensive health benefits package that includes medical, dental, and vision insurance. Our health benefits are designed to ensure that our employees have access to the best healthcare options available, with a wide network of providers and coverage that meets the diverse needs of their families. In addition to traditional health benefits, we also offer wellness programs.
Sunergy Renewables is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
E04JI800h4ce406lg4z
-
Orem, United States HR Manager Full timeJob DescriptionJob DescriptionNature's Fusions Essential Oils in Orem, UT is looking for one director of growth paid ads to join our 57 person strong team. We are located on 57 N 1380 W. Our ideal candidate is self-driven, ambitious, and hard-working.ResponsibilitiesBuild and execute performance marketing strategy on paid channels including: social...
-
Orem, United States HR Manager Full timeJob DescriptionJob DescriptionNature's Fusions Essential Oils in Orem, UT is looking for one director of growth paid ads to join our 57 person strong team. We are located on 57 N 1380 W. Our ideal candidate is self-driven, ambitious, and hard-working.ResponsibilitiesBuild and execute performance marketing strategy on paid channels including: social...
-
Orem, United States HR Manager Full timeJob DescriptionJob DescriptionNature's Fusions Essential Oils in Orem, UT is looking for one director of growth paid ads to join our 57 person strong team. We are located on 57 N 1380 W. Our ideal candidate is self-driven, ambitious, and hard-working.ResponsibilitiesBuild and execute performance marketing strategy on paid channels including: social...
-
Customer Care Specialist
4 weeks ago
Orem, United States Therapy Brands, Inc. Full time** Customer Care Specialist** **Job Category****:** Customer Experience **Requisition Number****:** CUSTO01739 Showing 1 location **Job Details** **Description** The Customer Care Specialist is the second escalation point within the Customer Care Team for issues that cannot be resolved. In this role, you are a subject matter expert in our products, and youre...
-
Customer Care Specialist
7 hours ago
Orem, United States Therapy Brands, Inc. Full time** Customer Care Specialist** **Job Category****:** Customer Experience **Requisition Number****:** CUSTO01739 Showing 1 location **Job Details** **Description** The Customer Care Specialist is the second escalation point within the Customer Care Team for issues that cannot be resolved. In this role, you are a subject matter expert in our products, and youre...
-
Customer Care Representative
1 month ago
Orem, United States Saela Full timeJob Description In a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will communicate and collaborate with...
-
Customer Care Representative
3 weeks ago
Orem, United States Saela Full timeJob Description In a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will communicate and collaborate with...
-
Customer Care Representative
2 months ago
Orem, United States Saela Full timeJob DescriptionJob DescriptionJob DescriptionIn a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will...
-
Customer Care Representative
2 hours ago
Orem, United States Saela Full timeJob DescriptionJob DescriptionJob DescriptionIn a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will...
-
Customer Care Advocate I
1 month ago
Orem, United States Quick Quack Car Wash Full timeJob Type Full-time Description Quick Quack is looking for the Smartest, Kindest, and most Driven Customer Care Advocates to join our team! Quick Quack is recognized as "The Best and Favorite" car wash in every community in which a Quick Quack Car Wash can be found. And we're still growing! **Quick Quack has also been recognized as a leading environmentally...
-
Customer Care Advocate I
18 hours ago
Orem, United States Quick Quack Car Wash Full timeJob Type Full-time Description Quick Quack is looking for the Smartest, Kindest, and most Driven Customer Care Advocates to join our team! Quick Quack is recognized as "The Best and Favorite" car wash in every community in which a Quick Quack Car Wash can be found. And we're still growing! **Quick Quack has also been recognized as a leading environmentally...
-
Commercial Customer Care Specialist
3 weeks ago
Orem, United States Saela Full timeJob Description In a Commercial Customer Care position, you will be providing support to our commercial pest control customers. You will work with other businesses to resolve any of their pest concerns, build relationships schedule and reschedule services, and answer customer questions. You will communicate and collaborate with other departments to help best...
-
Commercial Customer Care Specialist
1 month ago
Orem, United States Saela Full timeJob DescriptionJob DescriptionJob DescriptionIn a Commercial Customer Care position, you will be providing support to our commercial pest control customers. You will work with other businesses to resolve any of their pest concerns, build relationships schedule and reschedule services, and answer customer questions. You will communicate and collaborate with...
-
Commercial Customer Care Specialist
21 hours ago
Orem, United States Saela Full timeJob DescriptionJob DescriptionJob DescriptionIn a Commercial Customer Care position, you will be providing support to our commercial pest control customers. You will work with other businesses to resolve any of their pest concerns, build relationships schedule and reschedule services, and answer customer questions. You will communicate and collaborate with...
-
Seasonal Customer Care Agent
21 hours ago
Orem, United States Hawx Services, LLC Full timeSeasonal Customer Success Billing Representative Founded in 2013, Hawx Pest Control is a customer-centric and technology-driven company that is in the process of revolutionizing the pest control industry. Hawx serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places...
-
Customer Care Coordinator
2 days ago
Orem, United States Expert Full timeCalling all thrill-seekers and adventure enthusiasts! Brace yourself for an electrifying opportunity at Expert Services - Plumbing, Heating, Air & Electrical! We're on the lookout for a Customer Care Coordinator - Entry-Level Dispatcher to join our dynamic team. Get ready to embark on a heart-pounding journey filled with unbeatable pay, jaw-dropping...
-
Customer Care Coordinator
23 hours ago
Orem, United States Expert Full timeCalling all thrill-seekers and adventure enthusiasts! Brace yourself for an electrifying opportunity at Expert Services - Plumbing, Heating, Air & Electrical! We're on the lookout for a Customer Care Coordinator - Entry-Level Dispatcher to join our dynamic team. Get ready to embark on a heart-pounding journey filled with unbeatable pay, jaw-dropping...
-
Customer Care Coordinator
6 days ago
Orem, United States Expert Services - Plumbing, Heating, Air & Electrical Full timeJob DescriptionJob DescriptionCalling all thrill-seekers and adventure enthusiasts! Brace yourself for an electrifying opportunity at Expert Services - Plumbing, Heating, Air & Electrical! We're on the lookout for a Customer Care Coordinator - Entry-Level Dispatcher to join our dynamic team. Get ready to embark on a heart-pounding journey filled with...
-
Customer Care Coordinator
20 hours ago
Orem, United States Expert Services - Plumbing, Heating, Air & Electrical Full timeJob DescriptionJob DescriptionCalling all thrill-seekers and adventure enthusiasts! Brace yourself for an electrifying opportunity at Expert Services - Plumbing, Heating, Air & Electrical! We're on the lookout for a Customer Care Coordinator - Entry-Level Dispatcher to join our dynamic team. Get ready to embark on a heart-pounding journey filled with...
-
Orem, United States Cycling Utah Full timeSeasonal Customer Care and eCommerce Associate - Mad Dog Cycles * Part Time * Posted 21 hours ago **Mad Dog Cycles** Utah's Favorite Bike Shop Mad Dog Cycles is seeking a hard-working office Associate able to change hats throughout the day and assist with the tasks related to our Customer Care center and eCommerce business and general office tasks. You will...
