Customer Care Advocate I

1 week ago


Orem, United States Quick Quack Car Wash Full time

Job Type

Full-time

Description

Quick Quack is looking for the Smartest, Kindest, and most Driven Customer Care Advocates to join our team Quick Quack is recognized as "The Best and Favorite" car wash in every community in which a Quick Quack Car Wash can be found. And we're still growing

**Quick Quack has also been recognized as a leading environmentally friendly and sustainable company and is one of the best places to work**

JOB DESCRIPTION

**This position is in an office setting as well as working from home (Hybrid)**

Quick Quack Car Wash is looking for a Customer Care Advocate A Customer Care Advocate will act as a liaison, providing answers/information and will resolve any emerging problems our customers and team members may have involving account and membership efficiency

Our Customer Care Advocates ensure all customer requests are addressed in a personalized and proactive manner. We are looking for someone that is patient, empathetic, and passionately communicative.

A Customer Care Advocate will be someone that is confident and skilled in communications by telephone, email, chat, or SMS and is confident in resolving all Customer Experience-related issues.

Essential Duties and Responsibilities(other duties may be assigned to meet business needs):

•Begin with a strong desire to be helpful and exceed customer expectations.

•Present a "Can do, will do" attitude.

•Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner.

•Listen attentively and understand the customer's request for assistance.

•Demonstrate empathy as appropriate.

•Provide clear and complete answers.

•Research and/or escalate as needed to make sure the customer is adequately taken care of.

•Be a problem solver.

•Suggest additional services by recognizing services we offer that may benefit the customer.

•Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization.

•Meet performance, quality, production, and Customer Satisfaction expectations.

•Show willingness to collaborate and work with others in a team environment.

•Regular attendance and punctuality are essential qualities for success.

Work Environment and Physical Demands:

  • This is a hybrid position.
  • Must be willing to sit for long periods of time.
Requirements

Qualifications/Requirements:
  • We are looking for FULL-TIME team members at this time
  • Shift available: 11:30 a.m. to 8 p.m.
  • Outstanding oral and written communication skills
  • Excellent attention to detail
  • Cheerful, friendly, outgoing personality; a true "people" person
  • Strong desire to help others
  • Willingness to do what's best for the team
  • Experience with the Microsoft Office suite of products (Outlook, Excel, Word, etc.)
  • Preferred 1-year of Customer Service and/or Contact Center experience in a fast-paced environment
  • Pay: $16/hr. to start with frequent merit increases
  • Spanish bilingual preferred ($1 per hour pay differential upon testing, $17/hr.)
  • College preferred
  • We are open 7 days a week
  • 3 FULL-TIME weeks of training provided
  • Full-time shifts (8 hours)


Salary Description

$16/Hour
  • Customer Care Expert

    Found in: beBee S US - 1 week ago


    Orem, United States Pura Full time

    Customer Care Expert The Opportunity We are looking for a customer-oriented care expert at Pura to join the Customer Care Team. The right candidate would describe themselves as someone genuinely excited to help customers with a knack for problem-solving. They would be patient, empathetic, and communicative. This person will act as a liaison, provide...


  • Orem, United States Saela Full time

    Job Description In a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will communicate and collaborate with...


  • Orem, United States Saela Full time

    Job DescriptionJob DescriptionJob DescriptionIn a Customer Care position, you will be providing support to our residential pest control customers. You will work with our customers to resolve any of their concerns, build relationships, build value, upsell services and products, schedule and reschedule services, and answer customer questions. You will...


  • Orem, United States Saela Full time

    Job DescriptionJob DescriptionJob DescriptionIn a Commercial Customer Care position, you will be providing support to our commercial pest control customers. You will work with other businesses to resolve any of their pest concerns, build relationships schedule and reschedule services, and answer customer questions. You will communicate and collaborate with...

  • Seasonal Customer Care and eCommerce Associate Mad Dog Cycles

    Found in: Lensa US P 2 C2 - 1 week ago


    Orem, United States Cycling Utah Full time

    Seasonal Customer Care and eCommerce Associate - Mad Dog Cycles * Part Time * Posted 21 hours ago **Mad Dog Cycles** Utah's Favorite Bike Shop Mad Dog Cycles is seeking a hard-working office Associate able to change hats throughout the day and assist with the tasks related to our Customer Care center and eCommerce business and general office tasks. You will...


  • Orem, United States Cycling Utah Full time

    Seasonal Customer Care and eCommerce Associate - Mad Dog Cycles * Part Time * Posted 21 hours ago **Mad Dog Cycles** Utah's Favorite Bike Shop Mad Dog Cycles is seeking a hard-working office Associate able to change hats throughout the day and assist with the tasks related to our Customer Care center and eCommerce business and general office tasks. You will...


  • Orem, United States Meineke Car Care By Team Outsider Full time

    Job DescriptionJob DescriptionMeineke Lube TechnicianBenefits Include:Paid Time OffHealth InsuranceDental Insurance401k With Matching Employer ContributionsWeekly PayASE Testing Fees CoveredSign on Bonus (D.O.E)Tech Apprentice ProgramClosed SundaysQualificationsA passion for and understanding of Team Outsider's mission and values.Must have basic...


  • Orem, United States Meineke Car Care By Team Outsider Full time

    Job DescriptionJob DescriptionMeineke Automotive Service TechnicianBenefits Include:Paid Time OffHealth InsuranceDental Insurance401k With Matching Employer ContributionsWeekly PayASE Testing Fees CoveredSign on Bonus (D.O.E)Tech Apprentice ProgramClosed SundaysQualificationsA passion for and understanding of Team Outsider's mission and values.ASE...


  • Orem, United States Stewarts Lawn Service Full time

    * Great starting pay of $15/hour with bonus opportunities. * Year-round work for employees. * Company sponsored Health, Dental, and Vision Insurance. * Paid time off for holidays, including the week from Christmas Eve through New Year's Day. * Several company-provided social activities throughout the year, including a summer golf tournament, games,...

  • Customer Success

    1 week ago


    Orem, United States Devdent Full time

    Job DescriptionJob DescriptionSalary: $21/hrWe are looking for a GO-GETTER of a person to join our team here at Devdent.  Join Our Dynamic Team - Customer Success & Software Support Specialist! Are you passionate about healthcare and ensuring patients receive the right medical services? Do you have a keen eye for detail and a knack for navigating the...

  • Service Technician

    3 weeks ago


    Orem, United States Stewarts Lawn Tree & Pest Service Full time

    Job DescriptionJob DescriptionTHE COMPANY: Stewart's Lawn Care & Pest Control is Utah's #1 local lawn care company. Started in 1972, the business has grown to serve thousands of customers across the Wasatch Front. With positions available in our Orem, Layton, and Salt Lake offices, we are excited to welcome you to our dynamic, fast-growing service...

  • Patient Care Assistant-FT-Orthopedics-Orem

    Found in: Talent US C2 - 3 weeks ago


    Orem, United States Revere Health Full time

    At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes respect and consistently recognizes the...


  • Orem, United States Revere Health Full time

    Job DescriptionJob DescriptionSalary: At Revere Health, we believe there is a better path to healing and healthcare maintenance, and we’re working on this mission—one patient at a time. We’re a national leader in a movement called value-base care which aims to improve treatment outcomes and keep costs down. Our internal culture is one that promotes...

  • Clothing Sales Lead

    6 days ago


    Orem, United States Downeast Full time

    Job DescriptionJob DescriptionJob Description:Downeast is seeking a motivated individual to work as a Clothing Sales Lead at our University Mall, Orem, Ut location. This position reports to the Clothing Sales Manager. Our ideal candidate must be friendly, detail-oriented, and willing to work in a customer service oriented environment. Must be a self-starter...


  • Orem, United States Impact Healthcare LLC Full time

    Job DescriptionJob Description CNA - Certified Nursing Aide/Weekends/Utah County About UsA Plus Home Care & Hospice is committed to creating an environment that acts as a magnet for the most collaborative, unselfish, and team-oriented people in the Orem area and is an Impact Healthcare Agency. Impact Healthcare currently provides Home Healthcare and...


  • Orem, United States Impact Healthcare LLC Full time

    Job DescriptionJob DescriptionCNA - Certified Nursing Aide/Full Time Days/Utah CountyAbout UsA Plus Home Care & Hospice is committed to creating an environment that acts as a magnet for the most collaborative, unselfish, and team-oriented people in the Orem area and is an Impact Healthcare Agency. Impact Healthcare currently provides Home Healthcare and...


  • Orem, United States Moxtek Full time

    Job DescriptionJob DescriptionAccounts Payable Clerk IIIJob Summary: The Accounts Receivable/Payable Clerk will ensure a smooth day-to-day flow of AP/AR billing, incoming/outgoing invoices and related processes, as well as general office/clerical duties as assigned. In this role, you will also follow up with both internal and external customers relating to...

  • Head of training

    3 days ago


    Orem, United States Convirza Full time

    Head of Training - Job Description Company Overview Convirza combines call analytics with individualized training to boost the performance of sales and customer service professionals. Since 2001, our mission is to equip our client’s employees with the skills they need to turn callers into customers and customers into loyal brand advocates. We leverage...

  • Studio Manager

    1 week ago


    Orem, United States Mayweather Boxing + Fitness - Orem Full time

    Job DescriptionJob DescriptionKnocking out calories & changing lives 1 class at a time. Are you the next Studio Manager for Team Mayweather? Do you have a passion for life and fitness? For changing lives and managing a team? For being in charge of the big picture as well as tiny details? What about an urge to be a part of one of the fastest-growing fitness...


  • Orem, United States Moxtek Full time

    Job DescriptionJob DescriptionJoin Moxtek as a Production Planner/Production Control in our Post-fab Assemblies (PFA) and dive into a key role where you'll coordinate manufacturing planning to keep our PFA group humming and our customers happy. This is an opportunity to showcase your problem-solving skills while ensuring production efficiency and...