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Guest Services/Arcade

4 months ago

Bettendorf, United States Iron Tee Golf Full time
Job DescriptionJob DescriptionDescription:

Located near the TBK Bank Sports Complex, Iron Tee Golf is a must-visit destination for anyone looking to take their golf game to the next level Our high-tech three-tier driving range boasts top-of-the-line equipment and real-time ball tracking technology, making it easy to perfect your swing and track your progress. And when you’re ready to take a break from the range, head inside to our indoor mini-golf arcade for a fun-filled round of challenging obstacles and exciting courses. Hungry? No need to look for a restaurant— you can grab a bite to eat at our full-service kitchen.


First shift availability - able to start at 9am or 10am


Responsibilities:

  • Warmly welcome guests as they arrive at the venue, providing a positive first impression.
  • Efficiently check-in guests for their reservations, providing any necessary information about wait times, game availability, or special events.
  • Assist in managing reservations, ensuring they are accurate and coordinating with the appropriate departments for table or bay assignments.
  • Help guests book golf bays, mini-golf, arcades and other activities, explaining the available options and assisting with the booking process.
  • Provide exceptional customer service to all guests by greeting them warmly and ensuring their needs are met throughout their visit.
  • Interact with guests courteously, answer basic questions, and provide assistance as needed.
  • Regularly clean and wipe down dining tables, chairs, and highchairs to maintain a clean and inviting atmosphere.
  • Assist with closing tasks, including cleaning and resetting tables, restocking supplies, and preparing for the next shift.
  • Handle payments for reservations, walk-ins, and merchandise sales, ensuring accuracy and security.
  • Provide information about the venue's offerings, games, pricing, and policies to guests.
  • Answer phone calls and respond to email inquiries, providing excellent customer service and information.
  • Manage guest flow during peak hours, ensuring an organized and efficient check-in process.
  • Distribute promotional materials, event flyers, and informational brochures to guests.
  • Stay informed about the layout of the venue, including game areas, dining options, and special event locations.
Requirements:
  • Must be 16 years of age or older.
  • Familiarity with restaurant standards and hospitality
  • Good communication skills, and experience working with staff on all levels.
  • Ability to stand for hours at a time, including maneuvering up and down stairs.
  • Must be able to lift to 25 pounds at-a-time without assistance.

Iron Tee is dedicated to equal opportunity and preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its hiring processes and employment decisions. Iron Tee also takes measures to prevent retaliation and promote a respectful, equitable, and inclusive environment for Guests, Associates, business partners, vendors, and the communities we serve.