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Night Auditor and Guest Services Representative

2 months ago

Bettendorf, Iowa, United States Home 2 Suites Bettendorf Full time
Job Overview

Home2 Suites by Hilton is seeking a dedicated Front Desk Guest Service Agent/Night Auditor to enhance our guest experience. We are in search of candidates who can accommodate a flexible schedule, which may include working two to four days a week. The shifts available are from 3 PM to 11 PM and 11 PM to 7 AM.


About Us:

Frontier Hospitality Group has proudly served the community for over 71 years, managing seven hotels across five esteemed brands. Our commitment to fostering a work/life balance is paramount, allowing our employees to thrive in their personal and professional lives.


What We Offer:

  • Comprehensive Health and Dental Insurance, 401K plans, and optional Life Insurance.
  • Exclusive Travel Discounts for relaxation and rejuvenation.
  • Opportunities for career advancement and personal growth.

Key Responsibilities:

  • Deliver exceptional customer service to all guests.
  • Manage guest reservations efficiently.
  • Answer and direct incoming phone calls.
  • Facilitate guest check-ins and check-outs, addressing inquiries and resolving complaints.
  • Perform additional tasks as assigned within the department.

Qualifications:

  • High School Diploma or GED is preferred but not mandatory.
  • Prior experience in hospitality or customer service is advantageous.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Willingness to work a flexible schedule, including weekends.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.