Customer Service- Front Desk at our hotel

2 weeks ago

West Des Moines, United States Steak N Shake Full time $14
Job DescriptionJob DescriptionJob brief

We are looking for a Hotel Front Desk Agent and Cleaner to serve as our guests first point of contact and manage all aspects of their accommodation. Must be able to work evenings and weekends.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain lobby and hallway cleanliness
  • Clean rooms and common areas


Requirements and skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and innRoad
  • Customer service attitude
  • Excellent communication and organizational skills
  • Multitasking


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