Technical Support Specialist

1 week ago

Pampa, United States Reliant Holdings Ltd Full time
Job DescriptionJob Description

Technical Support Specialist


Summary

Our family-owned and operated company is growing rapidly and is looking for a technical support specialist to join our growing team. Please review the list of responsibilities and qualifications.


Responsibilities for technical support specialist

  • Investigates and resolves software and hardware problems reported by end-users.
  • Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking and other computer and/or mobile device related technologies.
  • Tracks issues within call logging software.
  • Monitor Support operations and escalate tickets to ensure end user's problems are handled as expeditiously as possible.
  • Provide excellent technical and customer service
  • Provide timely resolution to all assigned calls and/or tasks
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems
  • Calls software and hardware vendors to request service regarding defective products
  • Project manage small projects
  • Participate in the on-call rotation to respond to emails and phone calls during on-call period via smartphone
  • Installs employee computers, software and peripheral equipment
  • Installs software and peripheral equipment on employee computers
  • Develop and maintain expertise in test methods
  • Provide standard training to company staff concerning specifications, products, extraction formats and APIs including development of proprietary training materials for support of new or existing products
    • Create training materials for support with new and existing products.
    • Provide training to employees for new and existing software
  • Maintain expertise with product features, supported platforms and common configurations in technology areas
  • Maintain inventory (Asset Management)
  • Obtain quotes for users for all technology requests
  • Work effectively either solo or in a team
  • Driven, self-starter willing to learn and adapt as technologies change
  • Maintain user licenses for various software

Qualifications for technical support specialist


  • 1 to 2 years of related experience and/or training in computer science and/or technical support preferred. Associates Degree, working towards a Bachelor's Degree preferred. Available training for the right applicant will be considered.
  • Experience troubleshooting computer hardware, software, mobile devices and network equipment desired both in-person and remote
  • Experience with Windows Server 2012-2016, Windows 7, Windows 10, Windows 11, Microsoft Office 2013 - 2016, M365, printer technologies, networking methodologies desired
  • ITIL Certification preferred but not required
  • Excellent communication skills, both written and verbal
  • Great customer service skills a must
  • Desire to learn and grow in the IT field a must
Work Conditions
  • On-call availability.
  • Overtime hours may be required to meet project deadlines.
  • Sitting for extended periods.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.
  • Able to lift computer drives, monitors, and other peripherals.
  • Some travel may be required for the purpose of off-site software installation.

Job Type: Full-time

Benefits:

  • 401(k) Company Matching
  • Bi-Yearly performance bonus
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Cell phone allowance
  • Internet allowance

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