Technical Support Agent

3 weeks ago

Pampa, United States Resound Networks LLC Full time
Job DescriptionJob Description

Resound Networks LLC. is a growing wireless internet service provider (WISP) that is servicing cities throughout Texas and New Mexico. We are looking for a driven individual to join our growing team.

Successful candidates will exhibit dependability, exceptional customer service skills, and a strong work ethic. This position can be demanding and fast-moving, requiring someone who can exercise good judgment and significant initiative. Candidate must also possess problem-solving skills and the ability to work within a team.

Job Duties: The responsibilities for this position include, but are not limited to, the following:

  • Weekend & Evening Shifts
  • Answering incoming tier-one technical support calls, creating tickets, following escalation policies
  • Maintaining status on open tickets
  • Scheduling installs/service calls for all markets
  • Assist with occasional billing/sales scenarios

Qualifications:

The following qualifications are required to be considered:

  • Bilingual Spanish Required
  • High school diploma or GED required.
  • Computer Literate
  • Great customer service and interpersonal skills
  • Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
  • Positive and professional attitude
  • Ability to work well in a team environment
  • Maintain high level of organization and time management
  • Ability to adapt and thrive in a fast paced work environment
  • Self Motivated
  • Previous experience in IT or technical background preferred.

Pay based on experience; bilingual preferred.

Company DescriptionResound Networks LLC is a growing wireless internet service provider (WISP) that is servicing over 40+ locations throughout Texas and New Mexico. Resound offers reliable and affordable high speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.Company DescriptionResound Networks LLC is a growing wireless internet service provider (WISP) that is servicing over 40+ locations throughout Texas and New Mexico. Resound offers reliable and affordable high speed internet services to residential and business customers. We are looking for a dynamic individual to join our growing team.

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