Technical Support Specialist

3 weeks ago

Pampa, United States Reliant Holdings Ltd Full time

Technical Support Specialist

Summary

Our family-owned and operated company is growing rapidly and is looking for a technical support specialist to join our growing team. Please review the list of responsibilities and qualifications.

Responsibilities for technical support specialist

Investigates and resolves software and hardware problems reported by end-users.

Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking and other computer and/or mobile device related technologies.

Tracks issues within call logging software.

Monitor Support operations and escalate tickets to ensure end user's problems are handled as expeditiously as possible.

Provide excellent technical and customer service

Provide timely resolution to all assigned calls and/or tasks

Handles problem recognition, research, isolation, resolution and follow-up for routine user problems

Calls software and hardware vendors to request service regarding defective products

Project manage small projects

Participate in the on-call rotation to respond to emails and phone calls during on-call period via smartphone

Installs employee computers, software and peripheral equipment

Installs software and peripheral equipment on employee computers

Develop and maintain expertise in test methods

Provide standard training to company staff concerning specifications, products, extraction formats and APIs including development of proprietary training materials for support of new or existing products

Create training materials for support with new and existing products.

Provide training to employees for new and existing software

Maintain expertise with product features, supported platforms and common configurations in technology areas

Maintain inventory (Asset Management)

Obtain

q uotes for users for all technolo g y requests

Work effectively either solo or in a team

Driven, self-starter willing to learn and adapt as technologies change

Maintain user licenses for various software

Qualifications for technical support specialist

1 to 2 years of related experience and/or training in computer science and/or technical support preferred.

Associates Degree, working towards a Bachelor's Degree preferred. Available training for the right applicant will be considered.

E x perience troublesho o ting co m puter hardware, software, mobile devices

and

network equip m ent desired both in-person and remote

E x perience with

Windows Server 2012-2016,

Wind o ws 7, Windows 10,

Windows 11,

Microsoft Office 2013 - 20 16 , M365, printer technologies, networking methodologies desired

ITIL Certification preferred but not required

Excellent communication skills, both written and verbal

Great customer service skills a must

Desire to learn and grow in the IT field a must

Work Conditions

On-call availability.

Overtime hours may be required to meet project deadlines.

Sitting for extended periods.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.

Able to lift computer drives, monitors, and other peripherals.

Some travel may be required for the purpose of off-site software installation.

Job Type: Full-time

Benefits:

401(k) Company Matching

Bi-Yearly performance bonus

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Cell phone allowance

Internet allowance

As part of our commitment to quality and excellence, Reliant Holdings will continue to maintain a safe, healthy environment for you by requiring all applicants to submit to a criminal history check and those tentatively selected for a position to submit to screening for alcohol and illegal drug use prior to appointment for a job. In addition, applicants may be screened for ability to perform essential functions of some positions.

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