IT Deskside Support Engineer

3 months ago


Woodland, United States Orion Global Managed Services US Inc Full time
Job DescriptionJob Description

**This is a 1099 contract role payable at $27 per hour**

Overview

We are looking for an experienced IT Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have a minimum of 3 years of experience delivering these services in a large corporate environment and a track record of providing exceptional customer service.

General Requirements:

· Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.

· Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.

· Troubleshooting and resolving hardware, O/S, and software issues.

· Imaging / Reimaging computers/hard drives.

· Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.

· Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.

· Ongoing maintenance tasks on the company's desktop environment.

· Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.

· Ability to understand and adhere to all company policies and work without supervision.

· Dealing with 3rd parties and OEMs if required.

· Experience with ticketing i.e., Remedy or ServiceNow.

Preferred Experience/Qualifications:

· Must be detail-oriented, self-motivated, polite, customer service-focused, and articulate.

· Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.

· Broad experience in IT with a basic understanding of Networks, Servers, and Telecoms.

· Experience including remote control of PCs and video conferencing knowledge.

· A+ and HP accreditations.

Pay: $27.00 per hour

Hours: 40 hours per week. M-F 8 am - 5 pm

Immediate start pending successful interview and relevant checks



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