Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
We are seeking a dedicated Technical Support Specialist to enhance our team. This role is essential for providing high-quality support to our clients and ensuring their technical needs are met efficiently.
Role Overview:
- Execute technical support tasks either remotely or on-site to fulfill business and client expectations.
- Collaborate with teams to deliver service packages in accordance with organizational protocols.
- Maintain documentation and reporting on completed tasks to ensure adherence to established procedures.
- Address and escalate issues following company guidelines while delivering exceptional service to both internal and external stakeholders.
- Demonstrate adaptability in fast-paced team settings.
Qualifications:
- Ability to adhere to instructions and established procedures.
- Demonstrated experience in a Desktop Support environment.
- Organized work ethic coupled with strong customer service skills.
- Basic literacy and numeracy skills with an understanding of workplace health and safety.
About Merge IT:
Merge IT is a premier provider of IT talent for large-scale clients. We are committed to fostering an inclusive workplace and celebrating the diversity of our workforce.
We invite you to connect with us for updates on available positions and professional insights. Merge IT is proud to be an equal opportunity employer, and we welcome you to join a team that is dedicated to driving innovation and delivering exceptional IT solutions for our clients.
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