Deskside Technician

7 days ago

Woodland Park, United States SNI Technology Full time

Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $25.50 - $28.50/hr. 

Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity.  The  Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

 ESSENTIAL DUTIES:

         Monitor and respond effectively to support requests received through the IT helpdesk system

         Troubleshoot Tier I/Tier II computer hardware and software problems for end users

         Research and recommend purchases of computers, printers, peripherals and software

         Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems

         Image and migrate computers

         Document processes for training purposes

         Assist with some Network/Server level projects/tasks as needed

         Use remote software to resolve problems that can be fixed through a remote session

         Other tasks as needed

REQUIREMENTS:

         3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)

         Must have Windows 10 support experience

         Must have Office 365 support experience

         A+/Network+/Microsoft/Apple Certifications a plus

         Microsoft SharePoint 2010 experience a plus

         Mac OSX and iOS experience a plus

VOIP Phone System experience a plus

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