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Help Desk Engineer

2 months ago

Woodland, California, United States Merge IT Full time

**Job Title: IT Support Engineer**

Our client, a leading provider of IT talent, is seeking an IT Support Engineer to join their team. This is a contract position with the possibility of extension or permanent placement based on performance.

**Key Responsibilities:**

  • Perform technical work activities to meet business and customer requirements, either remotely or on-site.
  • Coordinate teams delivering work packages in line with company processes and procedures.
  • Document and report on work completed to ensure compliance with company policies.
  • Escalate issues in line with company processes and provide exceptional customer service to internal and external customers.
  • Adapt quickly to dynamic team environments and prioritize tasks effectively.

**Ideal Candidate:**

  • Able to follow instructions and procedures, with a strong attention to detail.
  • Proven experience in IT Desktop Service environments, with a focus on problem-solving and customer satisfaction.
  • Organized approach to work, with strong communication and interpersonal skills.
  • Basic literacy and numeracy skills, with awareness of health and safety at work.

**About Merge IT:**

Merge IT is a dedicated provider of IT talent for enterprise-level clients. We are committed to creating an inclusive environment and celebrating diversity among our employees.