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Payments Administrator

4 months ago

Boca Raton, United States Claimangel Full time
Job DescriptionJob DescriptionSalary: $24/hour

Who We Are


We’re growing fast here at Claim Angel and are looking for a team member to help us achieve our goals . You should be comfortable working with contracts, payments, software, excel and various levels of technology. We are looking for a great team player who is extremely detail-oriented, task-focused, able to follow and improve systems and processes, as well as think outside of the box. This role will serve as the liaison between customers, our internal accounting teams and external funding partners. 


This Opportunity


 As an experienced Payments Administrator, you will play a pivotal role in our organization by efficiently and effectively managing the communications and documentation for our funding process. You will be responsible for overseeing a large volume of claims and ensuring the timely and accurate handling of their follow-up procedures. The successful candidate will possess a deep understanding of claim management principles, possess excellent organizational skills, and have a proven track record of delivering outstanding results.


Your Impact


  • Act as a conduit of the funding process, ensuring compliance with company policies, industry regulations, vendor policies, and legal requirements.
  • Prepare documents with absolute accuracy and discretion. 
  • Draft frequent emails and respond to inquiries from funding partners. 
  • Disburse daily payments to customers, including manually entering bank account information, validating all documentation and ensuring each payment adheres to our funding criteria
  • Conducting 2x daily audits of all payments and escalating issues as needed 
  • Sending checks out to clients each day. 
  • Provide guidance, support, and training to other team members. 
  • Review all claim information and determine payment readiness. 
  • Act with urgency, integrity and ability to ensure customer satisfaction. 
  • Communicate frequently with funding companies and internal team members, you will be engaging with individuals throughout your entire work day via phone, text, email and slack. 
  • Conduct thorough analysis of funding readiness gathering and analyzing relevant information, and making informed decisions.
  • Provide liens to all clients and law firms in a timely manner.
  • Collaborate with internal departments, such as operations, funder relations, legal, and accounting, to ensure accurate and timely resolution of claims.
  • Build and maintain strong relationships with external stakeholders. 
  • Stay updated on industry trends, emerging technologies, and best practices in litigation funding claims management, and implement innovative solutions as appropriate.
  • Managing and maintaining multiple tools and softwares, including hubspot, docusign, slack etc. 
  • Ensures all the pertinent claim documents and status reports have been entered into third party claim systems.


Who You Are

Preferred Qualifications


  • 3+ years of experience in payments, operations and document handling 
  • Extremely organized and comfortable with high-volume environments 
  • Obsessively precise 
  • Strong knowledge of personal injury, medical billing and law firm operations 
  • Ability to find quick and creative solutions 
  • Excellent attention to detail and the ability to communicate quickly and effectively 
  • General familiarity with technology and SaaS products is a must 
  • Experience working in a CRM such as salesforce/hubspot 
  • Exceptional analytical and problem-solving abilities, with the capacity to make sound decisions under pressure
  • Superb communication and interpersonal skills, with the ability to effectively liaise with clients, colleagues, and external stakeholders.
  • Proficiency in utilizing claims management software and other relevant tools.


How We Work


Our team works from the Boca Raton, FL office on most days. After training is complete, candidates are eligible for pre-arranged hybrid positions. 





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