Guest Services Attendant

2 weeks ago

Stowe, United States Vail Resorts Full time
Job DescriptionJob Description

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary: 

Provide Exceptional Guest Services in every step of the guest’s experience, manage crowd control, problem solve, greet guests in lift mazes by name, and validate their access to the mountain every time.. Join us in creating the Experience of a Lifetime 

 

Job Specifications: 

  • Housing: May Be Available

  • Expected Pay: $20.00 / hour

  • Shift & Schedule Availability: Full & Part Time

  • Skill Level: Entry 

 

Job Responsibilities: 

  • Meet and greet guests while displaying positive guest service. 

  • Commit to guest satisfaction and assume responsibility for guest care and solving problem 

  • Answer guest questions by becoming a resort operations and services expert. 

  • Assist other departments as needed, including ticket scanning, ticket sales, activities operations. 

  • Deliver premium guest service by providing information and assistance with a smile
  • Validating tickets - ensure our guests have their own valid product before loading our lifts
  • Work cooperatively with other teams to ensure lift lines are safely managed and lifts are loaded efficiently
  • Maintain and secure departmental equipment - scan devices, radios, etc
  • Escalate issues to leadership as they arise, from safety to products   
  • You can grow with this job (and dependent on qualifications) into Lead or Team Lead position for Guest Service

  • Other duties as assigned 

 

Job Requirements: 

  • Must be able to communicate fluently in English.

  • Adherence to safety standards and procedures. Be Safe is our number one value

  • Ability to stay enthusiastic and perform well when busy 

  • Ability to work outside, on your feet, in all weather conditions for long periods of time, standing and moving for entire
    shift on potentially slippery or uneven surfaces.

  • Ability to work weekends and holidays 

  • Previous guest service experience preferred 

  •  

    Equipment used: Scan devices, possible computer work

A Guest Services Attendant team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following: 

  • Mountain Activities 

  • Retail Rental operations 

  • Food and Beverage Support 

  • Ticket sales or scanning 

 

The expected pay range is $20.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  502331
Reference Date: 07/18/2024 
Job Code Function: Guest Services  

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