Guest Services Coordinator

2 weeks ago


Stowe, Vermont, United States AWOL Stowe Full time

We are seeking a dedicated and professional Guest Services Coordinator to provide an outstanding experience for every visitor at our establishment.

Your role will involve welcoming guests, managing their details, distributing keys and room assignments, and addressing any general inquiries to ensure they enjoy a memorable stay.

The ideal candidate will possess excellent communication abilities, a strong work ethic, and a passion for guest satisfaction.


Key Responsibilities:
  • Handle room reservations in-person, online, and via phone, responding to inquiries regarding guests' needs, including questions about available accommodations, amenities, pricing, special requests, and loyalty programs.
  • Welcome, check-in, and check-out guests upon their arrival and departure, distribute keys and room assignments, and securely record payment information.
  • Address customer complaints as necessary.
  • Collaborate with the housekeeping team to ensure guest rooms are prepared and ready.

Record Keeping:

Maintain accurate records of all guest account information.


Qualifications:
  • Proficient in handling phone calls and managing high-pressure situations.
  • Preferred: At least one year of experience in the hospitality sector as a front desk agent or a similar role.
  • High school diploma, GED, or equivalent required.
  • Familiarity with Microsoft Office and reservation management systems.
  • Exceptional time management, organizational, customer service, and interpersonal skills.

Availability during nights and weekends is essential.


About AWOL Stowe:

At AWOL Stowe, we embrace the essence of freedom and escape. Nestled on the edge of the Cady Hill Forest, our location offers a unique blend of tranquility and accessibility to the vibrant activities of Stowe.

Experience the perfect balance of privacy and opportunities to connect with fellow travelers, all while being centrally located.



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