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Guest Services Coordinator

2 months ago


Stowe, United States Field Guide Lodge Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Field Guide Lodge. As a key member of our Guest Experience Team, you will be responsible for delivering exceptional hospitality to our guests, ensuring their stay with us is nothing short of memorable.

Key Responsibilities
  • Guest Welcome and Check-in/Check-out: Provide a warm and personalized welcome to our guests, ensuring a seamless check-in and check-out process.
  • Develop Personal Connections: Build strong relationships with our guests and team members, fostering a sense of community and camaraderie.
  • Answer Guest Inquiries: Respond to guest inquiries and requests in a timely and professional manner, ensuring their needs are met and exceeded.
  • Room Preparation and Maintenance: Collaborate with the housekeeping team to ensure rooms are prepared and maintained to the highest standards.
  • Customer Service and Conflict Resolution: Provide exceptional customer service, handling guest complaints and concerns in a professional and empathetic manner.
Requirements
  • Education and Experience: High school diploma or equivalent, with 2+ years of experience in the hospitality industry.
  • Skills and Qualifications: Strong communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office and reservation management systems.
  • Personal Qualities: Enthusiastic and passionate about delivering exceptional guest experiences, with a strong work ethic and ability to work independently.
About Us

Field Guide Lodge is a boutique hotel located in the heart of downtown Stowe, Vermont. We offer a unique and intimate experience for our guests, with a focus on exceptional hospitality and personalized service. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.