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Guest Services Supervisor

2 months ago

Stowe, United States Vail Resorts Full time
Job DescriptionJob Description

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:

The Guest Services Supervisor is responsible for overseeing all aspects of daily operations for the Guest Services Department.  The Guest Services Supervisor works closely with all departments to help them achieve their guest service goals and continually works to elevate service levels across the resort.

 

Job Responsibilities:

  • Adhere to the mission vision and values of Vail Resorts and provide an Experience of a Lifetime for our staff and guests.
  • Hire, train, schedule, and manage the performance and safety of department staff to meet or exceed goals of department.
  • Prepare and update Guest Services Manual as needed.
  • Perform daily safety and service meetings.  Manage a safe working environment and help to provide a safe guest experience.
  • Manage labor & operating expense within the Guest Services department.
  • Oversee smooth operation and management of guest service programs including: Greeters, lost and found, rental lockers and ski check. 
  • Provide exceptional leadership and work to develop the leadership potential of Guest Services Team Leads and Staff members.
  • Process and handle guest comments, complaints or requests in a timely and appropriate manner. 
  • Participate in, and help other departments respond appropriately to, guest comments and service opportunities identified in GX surveys.
  • Help to develop programs and implement operations to enhance guest experience at the resort.
  • Provide support and assistance to other operational departments in order to elevate service levels across the resort

 

Job Requirements:

  • Valid Driver’s license.
  • Familiarity with MS Office applications and Excel; competency using e-mail and internet.
  • Fluent in English Language.
  • Ability to work in all weather conditions for extended periods of time.
  • Expert skiing or snowboarding ability.
  • Exceptional communication, leadership, and organizational skills.
  • Ability to converse clearly, comfortably and calmly with a variety of guests.
  • Positive and enthusiastic attitude.

Preferred:

  • Bachelor's Degree in a related field 
  • At least 2 years of supervisory experience
  • At least 3 years of experience in guest service or related field 
  • Ski industry experience
  • Knowledge of resort and local area 

 

The expected pay range is $25. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  504583
Reference Date: 09/03/2024 
Job Code Function: Guest Services