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Customer Service Account Manager

2 months ago

Pine Brook, United States Maxlite Inc. Full time $48,000 - $52,000
Job DescriptionJob DescriptionDescription:

Customer Service Account Manager

Department: Customer Service

Reporting: Director, Customer Service


Job Description:

In your role as Account Manager at MaxLite you will be responsible for managing and supporting our customers’ needs to ensure a 100% satisfaction rate. You will also be responsible for working as part of our overall sales team to achieve monthly, quarterly, and annual sales goals. This position works with a Regional/National Sales Team to support sales activity for the assigned territory. This position requires the use of web-based customer service management tools along with considerable communication by phone and email.


Key Duties & Responsibilities:

  • Oversee order fulfillment for assigned sales territory including order entry, administration, and shipping.
  • Run order reports to ensure backorders are filled, hold orders released, open orders ship, etc.
  • Maintain opportunities and quotes in FreeAgent.
  • Build and maintain relationships with assigned Sales Representatives.
  • Improve overall customer experience and support the facilitation of overall sales growth.
  • Help identify and track new sales opportunities with Senior Account Manager.
  • Take ownership of customers issues and follow problems through to resolution - 100% satisfaction.
  • Maintain an understanding of all current and newly released MaxLite products and their applications.
  • Track progress toward the achievement of monthly sales targets and KPIs.
  • Help identify new/improved customer service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports, i.e., sales history, promotions, and special programs.
  • Ensure customer needs are fulfilled effectively by collaborating with internal departments.
  • Process RGAs for RTI and buy-back promotions.

We Offer:

  • Competitive salary + bonus
  • Growth opportunities
  • Health benefits (medical, dental, vision & pet insurance)
  • Paid time off (sick, vacation, holidays)
  • Life and disability insurance
  • 401(k) w/ company match

Requirements:

  • 2+ years of working experience in a similar role, lighting product knowledge preferred.
  • Outstanding listening, comprehension, and oral/written communication skills – including grammar, spelling, punctuation and writing composition skills.
  • Strong computer skills with intermediate Microsoft Office experience.
  • Precise documentation skills with great attention to detail.
  • Ability to work independently, prioritize, and problem-solve in a fast-paced environment.
  • Team player with great attitude.


About MaxLite:

MaxLite has been committed to providing energy-efficient lighting products for more than 20 years. One of the first movers into LED technology in the industry, MaxLite offers an extensive line of state-of-the-art indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time recipient of the ENERGY STAR® Partner of the Year Award for its industry leadership, MaxLite continues to be at the forefront of energy-efficient technologies through the innovative research and development capabilities of its New Jersey headquarters, and California and Indiana facilities. MaxLite is an Equal Opportunity Employer. Employment is contingent on passing a drug test.

Requirements: