Sr. Configuration Specialist

2 weeks ago

Washington, United States Knowledge Management, Inc. Full time
Job DescriptionJob Description

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Title: Senior Configuration Specialist (serve as Senior CRM Specialist) - Team Lead

Locations: Washington, DC (Possibly remote)

Number of open positions: 1

Required clearance: N/A

Work Status: For three of the five years immediately prior to applying for the specific contract position, the individual must have 1) resided in the United States; 2) worked for the United States overseas in a Federal or military capability; or 3) be a dependent of a Federal or military employee serving overseas.

Contract duration: Base year + 4 option years)

Education: N/A

Experience: - A minimum of five (5) years of experience in implementing and configuring CRM solutions is required. - Proven experience with the specific CRM solution to be deployed is mandatory. - Must possess a strong understanding of Agile methodologies (e.g., Scrum, Kanban) to manage the development and implementation of the CRM solution.

- The Team lead and team will actively participate in all Agile ceremonies, including:

- Iteration Planning - Daily Stand-up Meetings - Iteration Reviews - Iteration Retrospectives - Excellent communication and interpersonal skills are essential. - The ability to lead and mentor other team members.

Objective: To establish a best-in-class Customer Relationship Management (CRM) solution for the customer encompassing the acquisition of CRM software and licenses and the delivery of comprehensive implementation services to deploy, customize and deliver the solution.

Summary:

The implementation of the CRM platform will streamline operations, improve collaboration, and achieve

greater efficiency, productivity, and success in managing customer relationships.

Role Responsibilities:

  • Solution Discovery & Design: Collaborate with architects and analysts to design solutions based on business requirements.
  • Technical Implementation: Lead cross-functional teams in implementing best-practice ServiceNow solutions.
  • Data Migration & Integration: Design seamless data migrations and integrations with legacy systems.
  • Optimization & Quality Assurance: Enhance system performance, conduct testing, and ensure high user experience.
  • Mentorship & Collaboration: Guide junior developers and coordinate with stakeholders for successful delivery.

Certifications:

ServiceNow Certified System Administrator

Preferred additional ServiceNow certifications:

CIS - Cloud Provisioning & Governance

Certified Application Developer

CIS - Customer Service Management

CIS - Field Service Management

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. Knowledge Management aims to be a supportive workplace in all aspects of diversity, including accommodating those with additional needs. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at marie@knowledgemanagement.com.

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