IT Specialist

Duties
Major duties include, but are not limited to:
Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.Ensure compliance with federal regulations, industry standards, and organizational policies.Monitor software licenses to ensure compliance and prevent unauthorized usage.Identify and assess risks related to IT asset and configuration management.Generate reports and provides insights on asset utilization, compliance, and configuration changes.Design and maintain and implement hardware and software configurations for consistent deployment.Collaborate with vendors and internal teams to troubleshoot and resolve complex desktop engineering issues.Develop and implement standardized image libraries and deployment policies for efficient desktop configuration.Ensure the system of records (ServiceNow) has accurate records for Mobile, Asset, Software and Change Management.Other duties as assigned.Requirements Conditions of EmploymentMust be at least 16 years old.Must be a U.S. Citizen.Candidate required to obtain the necessary security/investigation level.Requires a probationary period if the requirement has not been met. QualificationsYou must meet the Basic Requirements and the Specialized Experience to qualify for IT Specialist (IT Asset and Configuration Management Specialist), as described below.Applicants must have IT-related experience demonstrating each of the four competencies listed below:Attention to Detail - Is thorough when performing work and conscientious about attending to detail.Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.AND
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service.Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled.Qualifying specialized experience for GS-14 includes:Experience applying advanced configuration management principles and methods sufficient to develop and implement standardized image libraries (task sequence) and deployment policies for efficient desktop configuration.Experience in providing technical expertise and leadership in configuration management to ensure configurations are well-documented, regularly updated, and maintained.Experience in the evaluation, design, and implementation of new technologies across the IT services environment to include all relevant desktop management and imaging services.Experience in the evaluation, design, and implementation of security controls to mitigate desktop cyber risks in compliance with all federal mandates and Security Technical Implementation Guides (STIG's).Education
This job does not have an education qualification requirement.
Additional informationThis position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit.
The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEESAs a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATIONClick here for Telework Position Information This is not a remote work position. The selectee will report to an assigned DOL office location on a regular basis and is eligible for participation in telework as determined by management in accordance with DOL policy.Based on agency needs, additional positions may be filled using this vacancy.The Department of Labor may use certain incentives and hiring flexibilities, currently offered by the Federal government to attract highly qualified candidates. Click here for Additional Information. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:Attention to DetailComplianceConfiguration ManagementCustomer ServiceOperating SystemsOral CommunicationProblem SolvingClick here for Evaluation details.You may preview questions for this vacancy here: The information you provide may be verified by a review of your paid, unpaid, volunteer, and other lived experience, as it demonstrates the competencies or skills required for the position to be filled. Your evaluation may include an interview, reference checks, or other assessment conducted by HR specialists, subject matter experts, or panel members and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.INFORMATION FOR ICTAP/CTAP ELIGIBLE(S) ONLY: If you are eligible for special priority selection under ICTAP/CTAP, you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) will be considered well-qualified if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review the eligibility questions to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.