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Account Manager

3 months ago

Walnut Creek, United States AlphaGraphics - US493 Full time
Job DescriptionJob Description
As an Account Manager at AlphaGraphics, your primary role will be to increase the centers inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the centers sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities:

  • Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
  • Maintains a professional appearance
  • Ensure all clients have a positive customer experience
  • Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
  • Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
  • Captures customers specifics using Job Analysis questions
  • Asks probing questions
  • Reviews customers proofs, manages the proofing process, and calls customers when jobs are ready for pick up
  • Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
  • Routinely resolves customer inquiries and complaints
  • Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
  • Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

  • Assists in updating the mailing list database
  • Assists sales rep functions and inside production when requested
  • Follows up and manages Inbound Leads
  • Follows up on targeted direct mail or local Shop mailings
  • Keep customers informed regarding their jobs progress through the production process
  • Shows proficiency in regular use of CRM tools
  • Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

  • Account Management experience is preferred but not required
  • Experience working in print industry in a consultative role or account management role.
  • Knowledge of printing and prepress requirements.
  • Possesses a solid knowledge of MIS systems and order entry processes
  • Handles all communications with customers in a professional and respectful manner
  • Strong analytical skills (break projects into steps or sets)
  • Excellent writing and verbal skills
  • Professional appearance and decorum
  • Strong organizational and time-management skills
  • Onsite position M-F. Regular 40 hours. in Walnut Creek, CA.
Alphagraphics Walnut creek is conveniently located in Downtown Walnut creek , CA. This is a great job opportunity for print professionals who are thinking of "unretiring" and ready to stay engaged and help customer get noticed and get business. We have strong customer base and have been serving the community since 1999.