Success Plan Manager

1 month ago

Chicago, United States RLDatix Full time
Job DescriptionJob Description

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.

RLDatix is truly global, with over 1,800 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.

In line with our mission, we are looking to recruit a Success Plan Manager for our Customer Success team.

Responsibilities:

  • Provide remote administrative services to help clients to optimize their use of the software, capitalize on features/functionalities of the software, as well as special projects to expand the use of the software and enhance their overall relationship with RLDatix.
  • Deliver training to end users supporting the optimal use of RLDatix software.
  • Collaborate with instructional designers and other members of the RL team, and contribute to the development of training content.
  • Deliver project-based consulting services in support of overall client success.
  • Conduct system health checks for existing clients to ensure they are optimizing the use of their software and work with clients to make changes where required.
  • Maintain proficiency and expertise in the use of RLDatix software.
  • Contribute to the on-going enhancement of the client knowledge items via the RL HUB and Datix Zen Desk through the development of timely and relevant knowledge articles.
  • Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers.

Requirements:

  • Bachelor’s Degree in Business Administration or related field
  • Extensive expertise and knowledge of the RL6 platform
  • Excellent verbal and written communication skills
  • Minimum five (5) years of software consulting and training experience required, preferably in a healthcare related environment
  • Excellent verbal and written communication skills, required
  • Experienced in managing customer relationships.
  • Strong data entry and computer skills including MS.
  • Demonstrated knowledge of adult learning theories as applied to training delivery.
  • Ability to thrive in a diverse, fast-paced, entrepreneurial environment.
  • Demonstrated ability and desire to work with software, including ability for self-directed learning to master software features and functionality.
  • Detail-oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex, or ambiguous.
  • Ability to evaluate clients’ learning needs and develop applicable plans.
  • Proven presentation and/or training skills to facilitate knowledge transfer.
  • Strong interpersonal skills with the ability to interact effectively with staff at all levels within and outside the organization.
  • Able to provide an exceptional level of customer service.
  • Excellent time management and workload organization skills.
  • Self-motivated with a sense of urgency and able to work towards set goals and objectives without close supervision.
  • Proven initiative to drive projects forward to attain high client satisfaction.
  • Able to travel to visit client sites and/or attend conferences, when required.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

  • Success Plan Manager

    4 days ago

    Chicago, United States RLDatix Full time

    Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations...

  • Program / Project Manager - Success Plans

    21 hours ago

    Chicago, Illinois, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Customer Success Manager

    7 days ago

    Chicago, United States Intelliswift Software Inc Full time

    Customer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come...

  • Customer Success Manager

    13 hours ago

    Chicago, United States Intelliswift Full time

    Job ID: 24-02720 Customer Success Manager $54.37 per hour on W2 Duration - 7 Months Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new...

  • Customer Success Manager

    3 hours ago

    Chicago, United States TalentBurst Full time

    Title: Customer Success Manager Location: Chicago, IL Duration: 6 Months Job Description: Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital...

  • Customer Success Manager

    4 days ago

    Chicago, United States Russell Tobin Full time

    Russell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite) . Apply today for immediate consideration. Hourly Pay: $49 to $54 W2 Location: Chicago, IL (Onsite) Duration: 06 Months Contract until Feb 2025 Overview: The Customer Success Manager will be...

  • Customer Success Manager

    4 days ago

    Chicago, United States TalentBurst, an Inc 5000 company Full time

    Title: Customer Success ManagerLocation: Chicago, ILDuration: 6 MonthsJob Description:Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing,...

  • Customer Success Manager

    5 days ago

    Chicago, United States TalentBurst, an Inc 5000 company Full time

    Title: Customer Success ManagerLocation: Chicago, ILDuration: 6 MonthsJob Description:Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing,...

  • Customer Success Manager

    5 days ago

    Chicago, United States TalentBurst, an Inc 5000 company Full time

    Title: Customer Success ManagerLocation: Chicago, ILDuration: 6 MonthsJob Description:Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing,...

  • Customer Success Manager

    2 days ago

    Chicago, United States Cypress HCM Full time

    We have an exciting opportunity for a Senior Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep...

  • Customer Success Manager

    5 days ago

    Chicago, United States Cypress HCM Full time

    Job DescriptionJob DescriptionSenior Customer Success ManagerWe have an exciting opportunity for a Senior Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact....

  • Customer Success Manager

    4 days ago

    Chicago, United States Varite Full time

    Pay Range: $50-54/hr Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially...

  • Customer Success Manager

    5 days ago

    Chicago, United States Varite Full time

    Pay Range: $50-54/hr Duties: The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business...

  • Customer Success Manager

    6 hours ago

    Chicago, United States Primary Talent Partners, Inc. Full time

    Primary Talent Partners is searching for a Customer Success Manager to join our client's team in Chicago, IL. This role will be a 7 -month, full-time, W2 contract role with a high potential for extension and/or conversion. YOU MUST BE AUTHORIZED TO WORK IN THE US. *** THIS IS FOR A W-2 CONTRACT. WE ARE UNABLE TO SUPPORT C2C OR PROVIDE SPONSORSHIP. Job...

  • Customer Success Manager

    5 days ago

    Chicago, United States Russell Tobin Full time

    Russell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration.Hourly Pay: $49 to $54 W2Location: Chicago, IL (Onsite)Duration: 06 Months Contract until Feb 2025Overview:The Customer Success Manager will be responsible for...

  • Customer Success Manager

    6 days ago

    Chicago, United States Russell Tobin Full time

    Russell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration.Hourly Pay: $49 to $54 W2Location: Chicago, IL (Onsite)Duration: 06 Months Contract until Feb 2025Overview:The Customer Success Manager will be responsible for...

  • Customer Success Manager

    4 days ago

    Chicago, United States Sensirion Connected Solutions Full time

    **Area of activity**: Marketing & sales**Position**: Professionals**Location **:Chicago, USA - Calculate route**Job notifications **:Receive notifications for similar positions.- **Share**: Build strong relationships with North American customers and monitor their experience with our continuous monitoring solution Nubo Sphere. **What you move****: - + +...

  • Customer Success Manager

    5 days ago

    Chicago, United States Russell Tobin Full time

    Job DescriptionJob DescriptionRussell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration.Hourly Pay: $49 to $54 W2Location: Chicago, IL (Onsite)Duration: 06 Months Contract until Feb 2025Overview:The Customer Success...

  • Customer Success Manager

    4 weeks ago

    Chicago, United States AssetWatch, Inc. Full time

    Job Description Job Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...

  • Manager of Customer Success

    1 month ago

    Chicago, United States CADDi Full time

    Job DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...