Current jobs related to Customer Success Manager - Chicago - TalentBurst, an Inc 5000 company
-
Customer Engagement Manager
3 weeks ago
Chicago, Illinois, United States Customer Labs Full timeJoin a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...
-
Customer Success Manager
2 weeks ago
Chicago, United States eTeam Full timeJob Title: Sr. Customer Success ManagerJob Location: Chicago, IL- Hybrid schedule, 2+days/week, those days are flexibleJob Duration: 12-monthsWe are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure Company’s Customers achieve a return on...
-
Customer Success Manager
2 weeks ago
Chicago, United States eTeam Full timeJob Title: Sr. Customer Success ManagerJob Location: Chicago, IL- Hybrid schedule, 2+days/week, those days are flexibleJob Duration: 12-monthsWe are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure Company’s Customers achieve a return on...
-
Customer Success Manager
2 months ago
Chicago, United States Avispa Technology Full timeJob DescriptionJob DescriptionCustomer Success Manager 14068A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a customer champion and advocate, help Customers realize value from their investment , and manage a book of business by prioritizing and delivering on key customer...
-
Customer Success Manager
2 weeks ago
Chicago, United States Avispa Technology Full timeJob Description Customer Success Manager 14068 A leading enterprise software solutions company is seeking a Customer Success Manager. The successful candidate will serve as a customer champion and advocate, help Customers realize value from their investment, and manage a book of business by prioritizing and delivering on key customer lifecycleevents. The...
-
Customer Success Manager
1 week ago
Chicago, United States Cypress Human Capital Management, LLC Full timeWe have an exciting opportunity for a Senior Customer Success Manager with the top leading multimedia and creative software company in the world. This position will focus on customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence and have a deep...
-
Customer Success Manager
3 days ago
Chicago, Illinois, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...
-
Customer Success Manager
2 weeks ago
Chicago, United States CancerIQ Full timeThe Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...
-
Customer Success Manager
7 days ago
Chicago, Illinois, United States Synergis Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt Synergis, we're committed to helping our clients achieve their goals through exceptional customer success. As a Customer Success Manager, you'll play a critical role in driving customer adoption, engagement, and retention.Key Responsibilities:Partner with sales teams to ensure...
-
Customer Success Manager
1 week ago
Chicago, United States Keeper Security Full timeKeeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area! Keeper’s cybersecurity software is trusted by millions of people and thousands of...
-
Customer Success Manager
1 month ago
Chicago, United States CancerIQ Full timeThe Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...
-
Customer Success Manager
3 weeks ago
Chicago, United States CancerIQ Full timeThe Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...
-
Customer Success Manager
2 weeks ago
Chicago, Illinois, United States eTeam Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at eTeam. As a key member of our organization, you will play a critical role in ensuring our customers achieve a return on investment and drive successful adoption and engagement with our Hiring Solutions.Key ResponsibilitiesServe as a Customer Champion and AdvocateHelp...
-
Customer Success Manager
9 hours ago
Chicago, Illinois, United States Pyramid Consulting, Inc Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Pyramid Consulting, Inc. This is a full-time opportunity with long-term potential and is located in Chicago, IL (Hybrid). The ideal candidate will have a strong background in customer success, account management, and sales.Key Responsibilities:Drive customer...
-
Customer Success Manager
3 days ago
Chicago, Illinois, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...
-
Customer Success Manager
1 day ago
Chicago, Illinois, United States Cargado Full timeAbout CargadoCargado is a pioneering technology startup that is revolutionizing the way U.S.-Mexico cross-border logistics is executed. With a strong focus on innovation and customer satisfaction, we are committed to simplifying the complexities of freight moving across the border and creating a more reliable and connected supply chain.The RoleWe are seeking...
-
Customer Success Manager
4 days ago
Chicago, Illinois, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...
-
Customer Success Manager
1 month ago
Chicago, United States CancerIQ Full timeThe Company At CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is proven to double genetic...
-
Customer Success Manager
24 hours ago
Chicago, Illinois, United States PayPal Full timeJob DescriptionAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute customer success plans to...
-
Customer Success Manager
1 month ago
Chicago, United States Cancer IQ Full timeJob DescriptionJob DescriptionThe CompanyAt CancerIQ, our technology is expanding access to precision cancer prevention, early detection & treatment to more patient populations. We build software and design services that make it easy for health systems to use genetic information to get ahead of cancer at scale. Our best-in-class, science-based platform is...
Customer Success Manager
4 months ago
Title: Customer Success Manager
Location: Chicago, IL
Duration: 6 Months
Job Description:
Duties:
The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Responsibilities include:
Accountable for Customer's overall success with Client, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Client Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use Client solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Client team to build and activate "get well” plans
Be the voice of the customer internally at Client – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
Skills:
What you need to succeed:
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Experience working at or with Agencies
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (approx. 20%)
