Customer Success Manager

3 weeks ago

Chicago, United States Russell Tobin Full time

Russell Tobin & Associates is currently seeking a Customer Success Manager, 06 Months Contract role for one of our Fortune 500 clients, at Chicago, IL (Onsite). Apply today for immediate consideration.

Hourly Pay: $49 to $54 W2

Location: Chicago, IL (Onsite)

Duration: 06 Months Contract until Feb 2025


Overview:

The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.


Responsibilities include:

Accountable for Customer’s overall success, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.

Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.

Network within accounts in order to achieve successful execution of client’s strategy and roadmap.

Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.

Drive adoption of Client’s Cloud products – using data to provide insights and progress from baseline through the maturity curve.

Champion innovation by sharing industry thought leadership and new ways your customers can use Client’s solutions to advance their digital maturity.

Identify Customer risk, and collaborate with the extended team to build and activate “get well” plans.

Be the voice of the customer internally– sharing strategic use-cases, process improvements and asks back into the internal ecosystem.

Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success.


Skills:

10+ years of Customer Success experience in Software as a Service, Digital Marketing.

Experience working at or with Agencies.

Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value.

Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership.

Strong consulting skills.

Ability to prioritize, multi-task, and perform under pressure.

Exceptional organizational, presentation, and communication skills, both verbal and written.

Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.

Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.

Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops.

Effective at leading executive C-level discussions and presentations.

Flexibility to travel (approx. 20%).


Education:

Bachelor’s Degree and/or relevant work experience


Russell Tobin/Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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