IT Technical Support Tier 2

2 weeks ago

Louisville, United States Thrive Full time
Job DescriptionJob Description


JOB SUMMARY:

The IT Field Engineer's responsibilities include ensuring the organization receives fast, professional and technically accurate on-site resolution of Windows desktop, local area network and basic information technology issues.

JOB DUTIES AND RESPONSIBILITIES  

  • Provide technical support for hospital staff and users, addressing IT-related issues and inquiries specific to mental health care systems and software.
  • Install, configure, and maintain computer systems, software, and applications within the mental health hospital environment.
  • Troubleshoot hardware and software problems.
  • Monitor and maintain network infrastructure, ensuring efficient and secure connectivity to support mental health care operations.
  • Update, resolve and close service tickets by quickly responding to and resolving both on-site and remote management and monitoring system-reported technology issues.
  • Provide installation, troubleshooting and support for advanced networking issues, VPNs and Windows desktop operating systems, client software programs and applications.
  • Create new user accounts, administer user rights and privileges and reset user passwords using Windows servers.
  • Comply with all organization business policies, workflow processes and documentation practices.

EDUCATION AND EXPERIENCE

  • Advanced, working knowledge of computer networking technologies, above-average working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions.
  • Advanced proficiency administering Microsoft Office productivity suites.
  • Advanced knowledge administering common (Cisco, SonicWall, Fortinet, etc.) routers.
  • Advanced working knowledge of networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless).
  • Competent in desktop and workstation setup, cable creation and general hardware support.
  • Competent in Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, Active Directory, Group Policy, and other MS Cloud and Hosted Solutions.
  • Associate’s Degree or better in a related field is preferred.
  • Two years of experience fulfilling help desk responsibilities and supporting Windows desktops, business applications and end users.

Position Title: IT Field Engineer

Location: Erlanger, KY

Department: Service Delivery

FLSA Designation: Exempt/Full-Time

Reports To: Service Manager

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