Technical Support Specialist Unitary/Ductless HVAC Team

3 weeks ago

Louisville, United States CareerBuilder Full time

Technical Support Specialist Unitary/Ductless HVAC Team

Kentucky 40299 Louisville
full time
Midea America Corp., is one of the worlds largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. Midea America is a subsidiary of the Midea Group, a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are ranked #288 as a Fortune Global 500 company and offer one of the most comprehensive product portfolios in the industry.
This new position is part of our Unitary & Ductless HVAC team and will be a very strategic, customer-facing role within the organization. This person will be a liaison between our technical support/training team and our R&D team. The right candidate will focus on providing world-class support, use Midea resources and expertise to grow the business, and lead a number of strategic activities such as competitive analysis, new product opportunities, R&D support, product planning and consumer/contractor research, etc. This is a full-time position. Some domestic and international travel is required.
Collaborate with international R&D team regarding product design, problem-solving, and new concept development as related to technical and application-related solutions
Assist the product planning and research team with related items
Help conduct, coordinate, and answer product-related questions from customers
Use customer/contractor feedback to identify product improvements
Evaluate overall market & competition to help strategize future product innovations & opportunities
Be an internal advocate for various customers regarding improved communication
Have the ability to lead tactical customer support items such as helping get internal support for field quality, product training, and product availability inquiries
Be a self-starter regarding a proactive approach to analyzing product reviews, integrating customer/product concerns into future research events
Strong communication and organization skills related to the customer-specific action items & product strategy plans
Participate in weekly R&D calls with international design team following up on action items, etc.
Ability to travel domestically & international; some domestic and international travel is required
Qualifications
Bachelors Degree, preferably in Mechanical Engineering
10+ years of customer-facing residential HVAC experience
Strong interpersonal skills with the ability to communicate with technical teams
Strong problem-solving skills and ability to organize/execute a strategy
A proven leader with the ability to influence others at all levels within the organization
Goal-oriented & self-managed
Ability to thrive in a collaborative team environment
Experience identifying opportunities to provide excellent value for the customer
Preferred Qualifications
Masters degree in Engineering or MBA
History of collaborating with global colleagues.
Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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