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Key Account Support Specialist

3 months ago

Austin, United States Four Hands Full time
Job DescriptionJob DescriptionDescriptionHeadquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.  

We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 14 times and being one of Austin’s Top Workplaces for 4 years which couldn’t have been possible without our employees.  
We’re on the lookout for a dynamic Key Account Support Specialist to join our Sales Operations team and become a key player in cultivating and growing our top-tier client relationships. Based at our Austin headquarters, you’ll partner closely with Account Executives to deliver exceptional service and drive our success forward. 
In This Role
  • Collaborate with National Account Executives to achieve maximum results from our major customer relationships
  • Determine customer service requirements by maintaining consistent contact with major customers and National Account Executives; analyzing information and providing solutions
  • Maintain and improve customer-service quality; by resolving problems, identifying customer service trends, determining system improvements, implementing change
  • Provide World Class Customer Service
  • Coordinate customer needs by communicating with all departments within the company to achieve results
  • Coordinate new product implementation; presentations, training materials, and product information
  • Maintain and nurture strategic partnerships
  • Uphold our Core Values and be a valuable member of the Four Hands team
  • Other duties as assigned by Management

The Ideal Person
  • 3+ years of experience in a customer facing or customer support role
  • Bachelor's Degree Required
  • Salesforce experience highly preferred
  • Advanced experience in Microsoft Office, specifically Excel (vlookup and pivot table experience strongly preferred)
  • Excellent organizational skills and a self-starter
  • Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
  • Exhibit a friendly and helpful manner and be able to work well with others in a team environment
  • Ability to make decisions and work independently
  • Ability to work in an international environment within multiple geographic boundaries, team members and customers
  • Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
  • Ability to complete complex tasks in a timely manner
  • Demonstrate intellectual curiosity

BenefitsOur employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:  
  • People First Culture – Flexible workspace, summer Friday hours, fully stocked kitchen, social outings & more 
  • Career Development  
  • Tuition Assistance Program   
  • FTO Policy with a paid day off on your Birthday 
  • Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match 
  • Paid parental leave for both Moms and Dads 
 Check out fourhands.com/careers to explore more of our Benefits