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Medical Office Manager
3 months ago
Outstanding opportunity for well-organized, experienced Medical Office Manager with excellent interpersonal and communication skills to manage a fast paced Dermatology office located in NYC - W.86th Street
Position Summary: Responsible for the daily planning, work scheduling and coordination, and operational performance.
PERSONNEL ADMINISTRATION
- Ensures office is adequately staffed to meet the needs of the providers and the organization as a whole. Request for additional staff members communicated with the Regional Manager
- Assists Regional Manager with recruiting, hiring, orientating, training, coaching, counseling and overall monitoring of employee performance.
- Assists Regional Manager with annual review evaluation process of all supervised staff members.
- Assess and revise work schedules of both Medical and Non Medical staff in addition to maintaining attendance records for all non-physician employees.
FINANCIAL ADMINISTRATION & PAYROLL
- Ensures daily patient payments are reconciled and balance to cash receipt logs.
- Maintains office petty cash system, assures ample funds available, adding funds when necessary, disburses funds upon submission of receipts. Maintains receipts and petty cash journal of expenses.
- Reviews PTO calendar, monitors OT, ensure all employees take break/lunch, and monitor unauthorized absences ensuring human resources are optimized at all times.
- Works with Patient Financial Services, Accounts Payable, and Finance Departments to ensure proper reconciliation of care slips, packing slips, invoices, & receipts.
MANAGEMENT REPORTING AND CONTROLS
- Reviews Medical Staff schedule to ensure patients are scheduled appropriately
- Assist in monitoring injectable & product inventory by securing information from practice management system.
- Responsible for helping to ensure appropriate provider to patient ratios, and ensures scheduling accuracy
- Responsible for monitoring automated appointment reminder calls (Next Patient) and appointment requests (ZocDoc), while maintaining expected productivity of practices.
GENERAL ADMINISTRATION
- Working knowledge of all cosmetic services and products including injectable, fillers, surgical procedures, lasers, and aesthetician services.
- General understanding of medical dermatology
- Ensure maintenance and organization of medical records department, while ensuring strict adherence to HIPPA guidelines.
- Initial point of contact for escalated patient complaints.
- Attends provider and department staff meetings as requested.
- Active participation in organizational seminars and events.
- Other projects and duties as directed by the Regional Practice Manager/Senior Management.
Experience - 2+ years Medical Office Managerial experience (Dermatology a plus)
Computer Skills - Microsoft Office Suite that includes, Word, Excel, PowerPoint and Teams. EMA, and Laboratory Information Systems and Time Management System. The ability to learn new computer programs.
