Customer Account Specialist

2 weeks ago


Lakeland, United States Parksite Full time
Job DescriptionJob Description

Essential Functions of Position

  • Provide customer service for door manufacturing division:
    • Provide quotes and enter orders in support of various exterior door customers.
    • Ensure claims and complaints are handled promptly to resolution.
    • Verify accuracy of information for order entry.
    • Provide support to location sales team.

  • Become a “product specialist” in the exterior door category and provide support to customers using this knowledge:
    • Develop a working understanding of the Therma-Tru exterior door line and other assigned product lines.
    • Develop a working understanding of our door fabrication and pre-finish processes.
    • Understand the various code requirements in the Florida market and what is required to fabricate a door to meet those requirements.

  • Maintain a high level of cooperation and friendliness toward customers, vendors and co-workers:
    • Display work behavior that is consistent with established policies and procedures.
    • Work closely with other related departments.
    • Maintain a neat and clean personal appearance consistent with established dress code

  • Act in a professional manner as a representative of Parksite, both when conducting business in-person as well as over the phone or in e-mails.

  • Occasionally attend off-premises business-related functions such as company product shows, dealer/contractor meetings, association events, training sessions, mill tours, etc.

  • Perform other business-related duties as required.

Education / Experience

  • Education & Experience:
    • Two or more years of college-level course work in Business Administration or related area preferred.
    • 2-5 years of recent building materials related knowledge.
    • Previous door experience preferred.
    • General knowledge or experience with supply chain functions, inventory management, or purchasing a plus.
    • Progressive related sales experience, which includes the following skills and abilities:
      • Comfort level with public speaking and the ability to perform polished presentations.
      • Present ideas effectively: orally and written.
      • Ability to establish and maintain strong working relationships with others.

  • Specialized Knowledge:
    • Considerable knowledge of current office practices and procedures.

  • Skills & Abilities:
    • Comfortable with Microsoft Office Suite.
    • Capable of learning Parksite order entry software.
    • Previous experience working within CRM Software


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