Operations Support Specialist

1 month ago

Houston, United States Atria Wealth Solutions Full time
Job DescriptionJob Description

Are you ready to join one of the fastest growing broker-dealer networks in financial services? (Cerulli Associates, 2020) At Atria, we support independent financial professionals and financial institution investment programs so they, in turn, can provide exceptional service to their clients and develop meaningful relationships with them.

We are looking for an Operations Support Specialist with superb customer service skills to join our organization. In this role, you will answer questions, resolve problems, and interpret polices, standards and procedures for financial professionals affiliated with our firm. Answer approximately 40-45 inbound calls from existing clients daily.

This position is a 40 hour a week job with hours typically 8 am to 5 pm.  Dress is business casual.  This position in onsite and can be out of the any of the following home office location(s):

  • Houston, TX – 11740 Katy Freeway, Energy Tower III, Ste 600, Houston, TX 77079
  • San Diego, CA – 10510 Meanley Drive, 92131
  • Syracuse, NY – 100 Madison St, 13202

This position is eligible for Hybrid of 3 office days 2 home days after specified training period.

The anticipated annual base salary range for this position is $40,000 to $50,000. Exact compensation may vary based on skills, experience, and location.


Duties & Responsibilities

  • Answer questions, solve problems and interpret policies, standards, and procedures to field force by licensing, collecting information, securing answers and reporting results to the inquiring party timely and professionally.
  • Answer questions that cover a wide scope, including, questions about mutual funds, stocks, bonds, UITs, policy and procedures, complex questions concerning account history, and other general financial questions.
  • Initiate outreach campaigns to financial professionals and gather feedback to improve service and internal processes, procedures, and programs.
  • Occasionally process items including check requests, ACH requests, adding new accounts, fed fund wires, IRA distributions, updating accounts, entering service center requests, resetting passwords and other functions as required.
  • Thoroughly investigate reports of deficient procedures/policies.
  • Build knowledge of service products and services
  • Work independently with supervision and escalate complex issues as necessary to resolve customer requests in a timely manner.

Qualifications & Skills

  • High School Diploma required. Education preferred or equivalent work experience.
  • 2+ years of call center, banking service center or help desk experience.
  • Attention to Detail
  • Strong interpersonal skills
  • Follow-up skills and ability to organize work.
  • Ability to prioritize multiple projects to meet deadlines
  • Ability to enter data in company computer system while on calls.
  • Preferred: 1+ years Independent Broker Dealer model and financial services industry experience

Why work at Atria?

In addition to a competitive salary, we provide a full benefits package that includes:

  • Medical & Prescription Drug Insurance
  • Health Advocacy
  • Telehealth
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • Paid time off, Paid Holiday, Paid Birthday time off
  • Critical Illness, Accident & Hospital Indemnity Coverage
  • Identity Theft
  • Employee Assistance Program
  • Pet Insurance
  • Legal Plans
  • Virtual Therapy
  • Virtual Mental WellCare
  • Long-Term Care
  • Retirement 401(k) Savings Plan with matching

At Atria, we consider Diversity, Inclusion, and Belonging to be essential to our success, and we are working to integrate it into the fabric of our organization. Our commitment to Diversity, Inclusion, and Belonging is key to our culture and values, and critical for great products, and satisfied customers.

Atria Wealth Solutions, Inc. (Atria) is a wealth management solutions holding company focused on delivering a clear path to the future of financial advice for financial professionals, financial institutions and their clients. Headquartered in New York City, Atria’s broker-dealer subsidiaries empower financial institutions and independent financial professionals with a sophisticated set of tools, services, and capabilities that deepen client relationships and maximize efficiencies in their practices.

Atria’s broker-dealer subsidiaries include CUSO Financial Services, L.P., Sorrento Pacific Financial, LLC, Cadaret Grant & Co., Inc., NEXT Financial Group, Inc., Western International Securities, Inc., and SCF Securities, Inc. Atria’s subsidiaries together support nearly 2,500 financial professionals and over 200 financial institutions with over $100 billion of assets under administration. For more information, please visit www.atriawealth.com.

Atria Wealth Solutions and its affiliated entities are equal opportunity employers that are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Atria Wealth Solutions and its affiliated entities make hiring decisions based solely on qualifications, merit, and business needs at the time

It’s time for the next step in your career. Apply now

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